Order Desk Representative

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

As a Customer Service professional within FLSmidth, you will work within a diverse team to assist with aftermarket customer and sales support. To be successful in this role you will have previous experience in a technical internal sales role in a manufacturing, warehousing or purchasing environment.

Job Responsibilities:

- Ensuring sales quotes are raised and responded to using standard operating procedures within agreed time frames.
- Creating or converting sales orders from sales quotes as per standard operating procedures.
- Proactively notifying customers and/or the sales team at the earliest opportunity where a delay in, or issue with delivery is identified.
- Liaising with warehousing or shipping companies regarding customer dispatch freight needs or freight verification (where applicable).
- Ensuring invoicing is completed and issued once goods are available for shipment using standard operating procedures within agreed time frames.
- Responding to customer queries in a timely and courteous manner.
- Maintaining accurate customer records and profiles including shipment instructions, archiving of files.
- Accurate and timely entry of data into systems, review of mailbox and process of orders.
- Advising customers of process should products be required to be returned.

What we offer:

- Competitive remuneration package on offer.
- Work from home options available.
- Flexible start and finish times.
- Job security in a volatile market - FLSmidth has 136 years of successful operation within a global environment.
- Development and training within a respected global OEM company.
- Access to salary packaging options to allow you to maximise your after-tax income.
- Employee Assistance Program for employees and immediate family.
- Purchased annual leave options.
- Involvement with community and charity initiatives.
- Annual flu vaccination.

No recruiters and unsolicited agency referrals please.