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Head Housekeeper

4 weeks ago

Gloucester, United Kingdom Delta By Marriott Cheltenham Chase Full time

**Job Ref**:QHC12481

**Branch**:Delta By Marriott Cheltenham Chase

**Location**:Cheltenham Chase, Brockworth, Gloucester

**Salary/Benefits**:£31.5K per annum

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Early shifts including weekends and bank holidays

**Hours per week**:40

**Posted date**:05/02/2024

**Closing date**:07/03/2024

**_
Are you passionate about providing outstanding customer service?_**

**_ Have you a keen eye for detail with cleanliness?_**

As Head Housekeeper, you will supervise, train and work alongside your team to ensure all hotel rooms are sparklingly clean and in tip-top condition You’ll be overall responsible for the cleanliness of the bedrooms, carrying out regular checks and ensure each room is turned around to a high standard and readily available for the next guest arrival. We want to ensure our hotel guests have the best experience whilst staying in our hotel so the service each guest receives during their stay and when they leave is extremely important.

**What will I do?**
- Oversee a team of supervisors, linen room and cleaning supplies staff
- Inductions for new staff members as well as ensuring training is carried out for new staff and existing team members
- Scheduling staff rotas
- Dealing with suppliers of linen
- Controlling supply costs, as well as laundry, maintenance and wages
- Overseeing stocktakes, budgets and other paperwork, such as maintenance reports and safety audits
- Ensuring lost property is kept safely and returned to its owner
- Be polite and courteous to all guests and visitors to the hotel at all times
- Encourages the conservation of energy and recycling at every opportunity
- Ensure hygiene and high standards are maintained at all times
- Ensures overall standards of cleanliness and hygiene are maintained at all times

**Is this role for me?**
- Previous experience in a Supervisory/Assistant Manager role within a hotel housekeeping department
- Operational experience of 4* standards
- Strong relationship building skills
- Time management
- High attention to detail
- Have high standards and ensuring health safety is adhered to
- Committed to delivering a high level of cleanliness
- Lead by example and work as a team

**Why The QHotels Collection?**
- Family and Friends discounts in hotels across The QHotels Collection
- Free onsite parking
- Various Employee celebratory days throughout the year
- Support with training professional qualifications, including course fees
- Carve out your own career path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
- Internal talent exchange network
- Access to an Employee Assistance Programme, 24/7, 365 days a year

**The Armed Forces Covenant **is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

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