Senior Customer Relations Officer

3 weeks ago

London, United Kingdom L&Q Full time

**Senior Customer Relations Officer (Stage 2)**

**The Role**:
**Title**:Senior Customer Relations Officer (Stage 2)**
**Contract type: 12 Month FTC covering Maternity Leave**

**Hours: Full time, 35 hours per week**
**Location: West Ham Lane, Stratford or Sale Point, Manchester**

**Persona**:Agile/hybrid working
- office based 20-40% (3-4 days working from home)**

**Salary**:Inside London starting from £34,904pa**

**Outside London starting from £31,250pa**

**Role Profile - Senior Customer Relations Officer (Stage 2).docx**

**Interviews will be held during w/c 20**th** May**
- We have an exciting opportunity for a Senior Customer Relations Officer to assist and manage the growing team of Stage 2 reviewers covering Maternity Leave for 12 months.-
- This role will see you balance 50% of your time spent providing essential leadership to your team and 20% allocating the teams day to day activities to ensure they deliver team and individual targets, and we are compliant with the Housing Ombudsman complaint handling code as detailed in the role profile.- To be successful in this role, you will need to be a quick learner with good influencing skills to manage your people and have a confident approach as you’ll be coaching and mentoring your colleagues, so it is essential you have excellent and effective communication skills to lead colleagues.**For more information, please refer to the role profile.**

**Our commitments**:

- At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.-
- We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.- We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.- We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.- L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.- As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.- Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.***

**Senior Customer Relations Officer (Stage 2)**

**Location**:London - Stratford or Manchester - Trafford

**Posted**:26/04/2024

**Closing date**:10/05/2024

**Closing time**:23:59

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