Vacancy ID:

- 030863
- Town:

- Leeds
- Closing Date:

- 13-Jan-2023
- Salary:

- 18,120
- Professionalism - Achieving the Highest Standards
- Accountability - ownership and responsibility of our actions
- Respect - For each other and customers
- Transparency
- open in the way we engage and do business
- Innovation - Enthusiasm for new ideas and technologies
- Discount scheme
- Training & development

**We currently have a Cashier vacancy at our DVLA Leeds Pound.**

Key elements of the role;
- To liaise with members of the public and give advice regarding the clamp and removal procedures in a courteous manner ensuring that our customer care policy is always adhered to
- To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle
- To assist in giving our customer (DVLA) a full and comprehensive service according to laid down procedures
- Production and storage of all documentation required to operate the pound.
- Liaise with Enforcement Officers and Recovery drivers regarding operational requirements.
- Ensure all vehicle impounded are logged with the Police, and all payment and release procedures are followed.
- Will be required to compile reports, daily logs and operate a software package called Taranto system.
- Administration of the day-to-day routines of the pound, including dispatch control, cash handling and reconciliation and reporting procedures.
- Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation.
- Be presentable and show high levels of personal integrity and honest
- Assists the clamp & removal teams through contact with DVLA, Police and Councils
- To carry out the duties of the role regarding company policies and H&S procedures
- The ability to communicate with customers, often in demanding circumstances
- Previous experience in a customer service environment
- Strong communication skills with good written and spoken English
- PC Literate
- Experience of using a Cash receipting system and PDR Machines

You will be required to work 34 hours per week Monday to Friday (including occasional Saturday mornings and Bank Holidays) Flexibility for the role is essential.

In return for your hard work.
- 4 weeks annual leave per annum
- Pension scheme
- Free uniform
- Award scheme
- Employee Consultative Committee to represent the voice of colleagues