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Flagship Generalist
4 months ago
Purpose & Overall Relevance for the Organization
- To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store
- To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers
- To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
- To aid a culture of consumer centricity within the designated consumer touchpoint.
- Key Responsibilities
- To exhibit consumer service behaviours
- Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint
- Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion
- Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab
- Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas
- Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint
- Complete all applicable training programs and comply with operational procedures
- Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators
- Drives a service culture by ensuring all activities are centered on the consumer
- Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise
- Collaborates with the Flagship Team to actively reduce loss
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance
- Delivers a personalised and relevant consumer service at the designated consumer touchpoint
- Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
- Support in developing and sustaining a positive working culture throughout the store
- Authorities- Key Relationships
- Consumers, Peers, Store Director, Consumer Experience Team
- Knowledge, Skills and Abilities
- Must possess and consistently exhibit the competencies relative to the position
- Excellent communication and networking skills and customer relationship management
- Has a good knowledge of or a background in sports or currently involved with a sports team/activity
- Has a background in retail sales and/or in a customer service facing role
- Possesses and displays motivation and excitement within the specialist area
- Ability to work in demanding situations effectively without compromising their team’s success
- Has good product knowledge of both Adidas & 3rd party products
- Requisite Education and Experience / Minimum Qualifications
- Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism
- Experience in managing high level retail image and delivering consumer in-store experience
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**
***
- JOB TITLE:
- Flagship Generalist - Stockroom (18hrs), adidasLDN, Oxford Street, London- BRAND:
- adidas- LOCATION:
- London- TEAM:
- Retail (Store)- STATE:
- LND- COUNTRY/REGION:
- GB- CONTRACT TYPE:
- Part time- NUMBER:
- 498418- DATE:
- Jun 8, 2023
