Part-time Receptionist

The Role

This role requires an exceptionally hands on, motivational individual who will work side by side with the team, ensuring standards and service are delivered consistently, providing a first class service to all of our guests. You will be responsible for reservations & any sales inquiries relating to Restaurant, accommodation and private dining bookings.

Key Responsibilities will be to:

- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
- Maximise sales through up-selling, using incentives and promotions and most importantly drive guest loyalty.
- Ensuring all customer enquiries and requests are dealt with promptly, courteously, and efficiently, maximising revenue streams at all times.
- Actively assist on the front desk as necessary.
- Proactively handle and resolve guest problems or issues as necessary.
- The Person
- A strong, ambitious individual, looking for a challenge, driven by 100% customer satisfaction.
- Commercially driven to help achieve targets and budgets.
- Exemplary communication skills.
- Be a team player with the desire to develop.
- Great organisational and administrative skills.
- Experience of working within a quality standards driven Hotel is essential.

**Job Type**: Permanent

Reference ID: NK42

**Job Types**: Permanent

Part-time hours: 16 per week

**Job Types**: Part-time, Permanent

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £9.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: One location