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Permanent Supervisor

4 months ago

Warrington, United Kingdom Lush Full time

**Description**:
**Diversity matters**
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you

**Who we are**
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

**The role**
Lush store Supervisors are the face of the retail business, ensuring exemplary customer service is delivered each day. Ensuring procedural and operational guidelines are met as well as providing inspiring leadership, motivation and development to their team. We are looking for a Supervisor to join our team on a temporary basis during the busy festive period, to help lead our wonderful sales assistants and provide exemplary customer service.

You will be a Lush Ambassador representing our ethics and values to our customers, and play a crucial part in creating the ultimate experience for our guests, and offering the best customer service on the high street, at our busiest time of the year.

**Key Information**

**Hours available**: 20 hours per week

**Application Deadline**:18/02/2024

**Interview Dates**:
First stage shop floor trial: 01/03/2024 or 02/03/2024

Second stage 1-to-1 interview: week commencing 04/03/2024

**Start Date**:Week commencing 11/03/2024

**Key Responsibilities**:

- Providing 5-star customer experience consistently, going above and beyond for our customers and leading by example
- You will be a Lush Ambassador, championing our ethics and values
- Operating our till systems - you will be cash-handling trained
- Carrying out end of day procedures, ensuring our tills are closed, the store is clean and tidy and locking the building.
- Ensuring stock management on the shop floor, that our products are clean and inviting to customers
- Provide regular learning, coaching and reviews for your team to allow them to consistently deliver 5* customer experience.
- Experience in managing and motivating a team.
- Provide effective and clear feedback to develop and celebrate the team.

**Skills and Experience**:
**Customer Service**: A genuine passion for delivering exceptional customer service and leading by example

**Management Skills**: Able to navigate difficult conversations, set and manage expectations and support the Manager with the running of the shop.

**Teamwork**: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.

**Communication**:Strong verbal communication skills to share business messages throughout the store

**Adaptability**: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.

**Problem-solving**: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and keeping the shop running efficiently

**Organisation**: Aptitude for maintaining an organized store environment, ensuring shifts run smoothly during our busiest hours.

**Benefits**:

- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)*
- Financial childcare support on return to work*
- Flexible working
- qualifying period & hours required

**About Lush**:
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.

Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Po