Client Care Advisor

7 months ago

Bolton, United Kingdom Vets for Pets Full time

**Client Care Advisor**
**Bolton Central Vets4Pets**

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Bolton Central practice.

**What your typical day will look like**:

- Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
- Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
- Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
- You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
- Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

**This role is full time working 35 hours per week including 1 in 3 weekends.**

**The attributes required**:

- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive, and always focus on the clients’ needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

**Benefits**
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

**Location**: BL2 1HQ

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