Senior Legal Advisor
2 weeks ago
As a Senior Onboarding legal Advisor, you will be a member of the client onboarding team dealing with all aspects of the Onboarding Advisor job responsibilities to a more senior level whilst also supporting the team with their queries and problem solving. Those tasks are but not limited to, assisting clients in completing new claim enquiries, online, over the phone and from social media platforms. You will also be responsible for explaining the terms and conditions of the conditional fee agreement and any funding options, whilst displaying a professional company image throughout, via both voice and online interactions.
**Main Duties**
- Collecting and assessing accurate information and documents to proceed with a case
- Assessing the merits of a claim against a set criteria and analysing client credibility
- Taking ownership of client query’s and dealing appropriately to progress the claim
- Answer incoming calls and respond to client correspondence
- Upselling case benefits and that of the business, ensuring new claim conversions
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Maintaining good relationships internally and externally
- Adherence to SLAs and KPIs
- Liaise with multiple departments within Group to assist with claim progression
- Ensuring compliance with the SRA Code of Conduct 2011
- Adhering to legal requirements, industry regulations and customer quality standards set by the company
- Support Onboarding Advisors in your team with queries and support
**COMPETENCIES**
- Experienced Onboarding Advisor
- Excellent listening, verbal, and written communication skills
- Excellent communicator, able to see things from all points of view.
- Excellent timekeeping and attendance.
- Excellent telephone skills.
- Excellent data entry and typing skills
- Ability to work well within a team and participate in team activity’s
- Ability and desire to learn new systems
- Self-drive, results orientated who can critically assess own performance.
- Well-presented and business like.
- Proficient in the Use in office products such as Word and Excel
**EXPERIENCE**
- Legal training and / or qualification desirable
- Understanding the principles of claims/legal industry is essential
- Previous experience in a support or supervisory role
- Knowledge of customer service practices and principles
- Engaging personality and tenacity essential.
- Knowledge of litigation funding, insurance/legal claims the financial service industry is desirable.
- Use of claims management and contact center dialer systems desirable
**BENEFITS**
- 22 days annual leave plus bank holidays
- Birthday off Christmas Closure
- “Personal time” - 8 hours for external appointments across the year.
- Staff referral Bonus
- Employee Assistance Programme
- Training and progression opportunities within YOUR business group
- Reduced parking costs via salary sacrifice
**Job Types**: Full-time, Permanent
**Salary**: From £23,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Liverpool City Centre, Merseyside: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Legal drafting: 1 year (preferred)
Work Location: One location
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