Extra Care Housing

3 days ago


Totnes, United Kingdom Guinness Care Full time

**About Us**

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

**About the role**

We have a permanent, full-time opportunity for an Extra Care Housing & Customer Support Advisor to join us in Okehampton, working 35 hours per week (Monday to Friday), based in Totnes.

**Overview of the role**

We’re looking for someone with a strong track record in Extra Care Housing, delivering exceptional levels of customer service and who’ll effectively manage and assist with housing related queries at our Quayside scheme, i.e. rent, housing benefit, budgeting etc.

You’ll be someone who enjoys effectively communicating to customers and promoting Guinness whilst modelling our behaviours. You will respond quickly and positively to resolve customer queries.

Reporting into the Extra Care and Support Manager, this exciting role provides a housing support service to our customers living in our Extra Care scheme. This role is responsible for the Health & Safety of the Building and our Customers. You will provide a high-quality housing support and advisory service to our customers to enhance quality of life, whilst maintaining independence and privacy.

**Skills/Experience**

Essential
- Knowledge with working with customers in a housing and care setting.
- Knowledge with providing housing related support, this includes housing benefit matters
- Able to work as part of a team and liaise with other housing related professionals.
- Good understanding of housing related Health & Safety.
- Good level of knowledge of IT and administration skills.
- Good oral & written communications.

Desirable Qualifications:

- Previous housing or administration background.
- Housing Benefit and Tenure experience, delivering estate services, i.e cleaning, caretaking, grounds maintenance services.
- Experience in Health & Safety legislation and best practice.
- Previous experience of working with housing management systems, or IT systems.

**Job Type**: Part-time
Part-time hours: 35 per week

**Salary**: £22,722.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Totnes, TQ9 5ZY: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Reference ID: 8236


  • Extra Care Housing

    3 hours ago


    Totnes, United Kingdom Guinness Care Full time

    **About Us** The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live...

  • Care Assistant

    1 week ago


    Totnes, United Kingdom Guinness Care Full time

    Be part of something special ~ Care for others! Guinness Care is a not-for-profit organisation that specialise in care services for older people. We want to provide great person-centred services to enable our customers to live positive, independent lives. Our Extra Care service provides support to customers living in their own home located within Quayside,...

  • Housing Assistant

    7 months ago


    Totnes, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live...

  • Care Assistant

    3 hours ago


    Totnes, United Kingdom Guinness Care Full time

    **Totnes |Part-time or Full-time, Permanent | £10.40 - £10.98 | No experience needed!** Be part of something special ~ enriching people’s lives! Guinness Care is a not-for-profit organisation that specialise in care services for older people and those with complex needs. We want to provide great person-centred services to enable our customers to live...


  • Totnes, United Kingdom Guinness Care Full time

    Fixed shifts! Paid breaks! Rolling rota! Guinness Care is a charitable organisation, and is proud to provide 24/7, onsite personal care and related support within Extra Care schemes within Quayside - Totnes. What Guinness Care can offer you: - Rates of pay from **£10.40** per hour - **£10.98** per hour - Nights (10pm-8am) shifts, with permanent...

  • Night Care Assistant

    3 hours ago


    Totnes, United Kingdom Guinness Care Full time

    Fixed shifts! Paid breaks! Rolling rota! Guinness Care is a charitable organisation, and is proud to provide 24/7, onsite personal care and related support within Extra Care schemes within Quayside - Totnes. What Guinness Care can offer you: - Rates of pay from **£10.40** per hour - **£10.98** per hour - Nights (10pm-8am) shifts, with permanent...


  • Totnes, United Kingdom BDS Northern Full time

    BDS are currently recruiting for 2 exciting positions based at an established extra care scheme based in Totnes. The roles are both to work full time 35 hours a week on a temporary ongoing position, to start as soon as possible. - Previous experience in tenancy sign up process from start to finish. - Good level of IT skills - Self motivated with a can do...


  • Totnes, United Kingdom Guinness Care Full time

    Guinness Care are recruiting for **Apprenticeship Care Assistants** to join our special team. This is a highly rewarding role where you can really make a difference whether you are looking to stay in Social Care longer term, or looking to pick up skills and experience than can help you move at a later stage to higher level apprenticeships within the NHS such...

  • Support Worker

    1 week ago


    Totnes, United Kingdom Service Care Solutions - Housing Full time

    A large Devon based housing association is recruiting for a Support Worker to provide a high quality, outcomes-focused support service to a wide range of client groups in Totnes T**he Role** The focus of this support worker role is to provide appropriate support, encouragement and advice according to supported housing residents with mental health support...

  • Home Care Assistant

    7 months ago


    Totnes, United Kingdom City Care Southwest Ltd Full time

    **We are looking for...** Bright, happy and engaging individuals who enjoy working with people. Full training is provided so experience isn't necessary, though it is great if you do have some. We want you to enjoy working with us so we will ensure you have the support you need to do your job well. **It's care, but not as you know it.** Day to Day, you...

  • Home Care Assistant

    7 months ago


    Totnes, United Kingdom City Care Southwest Ltd Full time

    **We are looking for...** Bright, happy and engaging individuals who enjoy working with people. Full training is provided so experience isn't necessary, though it is great if you do have some. We want you to enjoy working with us so we will ensure you have the support you need to do your job well. **It's care, but not as you know it.** Day to Day, you...

  • Front of House Staff

    6 months ago


    Totnes, United Kingdom Steam Packet Inn Full time

    We are looking to employ Front of house team members to strengthen our existing team ahead of the upcoming summer. Whether you are completely new to the trade or an experienced barperson or waiting staff, we would like to hear from you! Full training will be provided by us here on site and there are ranges of shifts available so please do get in touch if...


  • Totnes, United Kingdom Ben's Farm Shop Ltd Full time

    **Great food and fine wine are our passion, and we have an opening to join our friendly front of house team.** **Our team are consistently knowledgeable and efficient, and as ‘front of house’ you will be an ambassador for Ben’s ethos and a face of the business and will share our passion for good food and great service.** The role is for approximately...


  • Totnes, United Kingdom Ben's Farm Shop Ltd Full time

    **Great food and fine wine are our passion, and we have an opening to join our friendly front of house team.** **Our team are consistently knowledgeable and efficient, and as ‘front of house’ you will be an ambassador for Ben’s ethos and a face of the business and will share our passion for good food and great service.** The role is for approximately...

  • House Cleaner

    7 months ago


    Totnes, United Kingdom Time For You Domestic Cleaning Torquay Full time

    Are you looking for extra hours to top up your weekly income or a flexible job that offers the hours you want to work ? We are currently looking for fantastic new cleaners to help look after our customers homes and their regular weekly cleaning needs in Totnes and surrounding villages. Are you - ⭐ Friendly? ⭐ Reliable? ⭐ Hardworking? Then working...


  • Totnes, Devon, United Kingdom PortmanDentex Full time

    Job Overview"At PortmanDentex, we're seeking a skilled and compassionate Dental Nurse to join our team in Totnes. As a key member of our oral health support team, you'll be responsible for providing exceptional patient care and working closely with our specialists to deliver high-quality services."In this rewarding role, you'll have the opportunity to make a...

  • Care Assistant

    2 days ago


    Totnes, United Kingdom Ocean Healthcare Full time

    Ocean Healthcare are looking for an experienced CARE ASSISTANT to join our care team supporting a gentleman during the afternoons (1pm-5pm) in his home in Totnes. There are shifts available 7 days per week. Our service user has a diagnosis of MS and requires full moving and handling to be provided by 2 carers. We're looking for someone experienced in care...

  • Day Care Assistant

    21 hours ago


    Totnes, United Kingdom South Devon Rural Housing Association Full time

    **Job Types**: Full-time, Part-time, Permanent **Salary**: £10.18 per hour **Benefits**: - Discounted or free food - On-site parking Schedule: - 12 hour shift Work authorisation: - United Kingdom (required)


  • Totnes, United Kingdom Optivet Referral Full time

    **Veterinary Receptionist** We have an exciting opportunity for an enthusiastic and passionate **Veterinary Receptionist **to join our inclusive team here at Optivet Referrals. Optivet Referrals is an independent specialist referral hospital, with specialists in ophthalmology. We aim to provide exceptional clinical and customer care throughout the clinet...

  • Studio Assistant

    5 days ago


    Totnes, United Kingdom Bloom Boutique Ltd Full time

    Personalised jewellery and gifts are our passion. For more than 16 years now, we’ve been going the extra mile to turn beautiful items into truly personal and memorable gifts. From christening presents to wedding party keepsakes, and everything else in between, our carefully curated collections include gifts that will make the occasion extra special. Our...