Spa/cafe Butler

5 months ago

Dumfries, United Kingdom Cairndale Hotel & Spa Full time

**Spa/Cafe Butler (18 yrs +)**

**Position Details**

Job title: Spa Butler (Luxury Spa due to open soon)

Company**:The Cairndale Hotel & Spa**

Location**:Dumfries, South West Scotland**

**Job Type**: Various Full-Time & Part-Time, competitive salary (Real Living Wage Employer)

**Why Join the Cairndale Hotel & Spa**

The Cairndale Team is looking for vibrant personalities to join our expanding team in our new Spa & Café Bar.

If you have the passion, the charisma and the customer service skills to treat our guests to unforgettable experiences..**We want you**

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 8 - 40 per week

**Benefits**:

- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Night shift
- Weekend availability

**The role of our Spa/Café Butlers**

Our Spa/Café Butlers will ensure that our clients experience is up to the standards of our Brand by dealing with them directly addressing the details behind the scenes to go above and beyond the client’s expectations. You will assist all clients with Spa/Spa Café related information, giving them personal attention, anticipating their needs and being an escort to and from appropriate facilities. You will also hold in depth knowledge of all Spa and Spa Café Facilities.

You will work in close contact with all other hotel teams to ensure a smooth and consistent service at all times, promoting positive colleague relations that encourages open communication, trust, mutual respect and continuous feedback. You will report to Spa Facilities Manager.
- Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services and maintain positive relations at all times
- Speak to guests and staff using clear and professional language
- Comply with Spa brand standards
- Recognise arrivals of all clients in the Hotel Spa & Café, providing world class service
- Responsible for driving the client experience and communication amongst the colleagues orchestrating a smooth client sequence delivery
- Ensure client preferences and special requests are recognised and accommodated to the best of the Hotel’s abilities
- Deal with client requests with discretion and urgency
- Maintain the provision of amenities and towels, including the stocking of fresh ones and collection of used ones and deliver them to the needful points. Roll and stock towels in guest areas as per the standards, this includes but not limited to other Spa areas
- Maintain highest levels of customer service whilst serving guests and clients in the Spa Café/Bar
- Knowledge of Spa reservations systems, POS System, operation and control system
- Ensure treatment area lighting and music levels are correctly set and maintained
- Maintain the appearance and cleanliness of all Spa facilities including prep, treatment areas, all client access areas and offer support to wider Spa Team where needed
- Wash, mop clean and disinfect all areas of the spa and spa café, including pool, fitness areas, showers, bathrooms, reception, wet and thermal areas, guest lounges, and staff prep areas, kitchen and bar areas and also in the treatment rooms when asked to support
- Clean and restock and maintain spa lockers after use as per brand standards
- Record daily tasks such as pool temperature checks, pool water testing, and Sauna & Steam room temperatures within guidelines set out by Spa Facilities Manager
- Ensure all record keeping is in line with GDPR guidelines
- Promote rules and regulations of spa facility
- Through proper training, provide first aid and assistance to any guest should they become unwell or injure themselves within the facility until the arrival of emergency services
- Must be eligible to work in the UK (Sponsorship is not available on this specific role)
- Must have strong English communications skills both written and oral
- Punctual and reliable
- Sense of urgency
- Have a yes, yes, yes mentality and a can do attitude and passion to give first class service
- Experience within luxury, wellness or similar role highly desirable
- Enthusiastic and committed to delivering exceptional client service
- Able to work within a team
- Previous experience in hospitality or service based industry is desirable
- Move, lift, carry, push, pull and place objects safely in line with manual handling guidelines without assistance
- First Aid Certification is desirable but not essential

**Job Types**: Full-time, Part-time

Pay: From £12.00 per hour

Expected hours: No less than 24 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

Work Location: In person

Reference ID: SPAButler

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