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Senior Civil Enforcement Officer

3 months ago

Kingston upon Hull, United Kingdom Hull City Council Full time

Reference
- HUL/24/0213

**Full Time Equivalent Salary (based on a 37 hour working week)**
- £24702 - £26873

Occupational group
- Transport/Traffic
- Job term
- Full Time
- Appointment type
- Permanent
- Hours
- 37
- Division
- Regeneration & Partnerships - Directorate
- Closing Date
- 19 April 2024
- Proposed Shortlisting Date
- 23 April 2024
- Proposed Interview Date
- 07 May 2024
- Place of work
- Festival House, Hull HU1 3JJ
- For an informal discussion please contact
- Carol Tyson
- Contact telephone
- 01482 614 940

Hull City Council are currently recruiting for a Senior Civil Enforcement Officer to lead a team of Civil Enforcement Officers issuing penalty charge notices to vehicles parking in contravention.

As a Senior Civil Enforcement Officer, you will be responsible for enforcing the On and Off Street Parking Regulations for Hull City Council and for issuing Parking Charge Notices (PCN’s) to contravening vehicles where necessary, and to lead a team of Civil Enforcement Officers also enforcing these restrictions.

Carry out enforcement duties in a fair and consistent manner

Issue Penalty Charge Notices to vehicles that are parked in contravention of the Councils Parking Places and Traffic Regulation Orders

Deal with contentious situations assertively and with diplomacy

Remain calm under pressure and be able to think and act confidently

Deliver excellent customer service and provide a variety of information to members of the public

Identify faults and carry out routine maintenance on Pay and Display machines

Operate handheld technology equipment and radios

Assist with the training of new Civil Enforcement Officers

Work safely in line with Council Risk assessments, Health and Safety Polices and within the Councils Policies and Procedures

You will need to possess good literacy and interpersonal skills as you will be dealing with members of the public on a daily basis and recording information regarding the area patrolled. You will also need to be able to use your initiative, work with minimum supervision and able to follow procedures and guidelines. You will also need the ability to problem solve in stressful situations. You should also be experienced in leading others and related knowledge.

As part of this position you will be required to drive an electric vehicle so you need to hold a full drivers licence, you may need to also ride a scooter however full training and a CBT will be provided if you are required to be deployed on a scooter.

Reporting to the Supervisors, working hours are 37 hours per week, Monday to Sunday, 5 days in 7, on a rolling rota including evenings and weekends, we are looking to recruit someone who is flexible and willing to work across the 3 shifts of 07.30 - 16.30, 08.00 - 17.00 or 13.00 - 22.00, this will be agreed at time of interview.

The salary is £24,702-£26,873 plus shift allowance for evening and weekend working.

If you feel you have the skills to succeed in this role, we would like to hear from you.

Benefits of working for Hull City Council - Working for hull city council

Why Hull is a great place to live and work - Working for hull city council

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.