Endoscopy Administrator

To provide an effective day-to-day clerical support to facilitate the smooth running of the Endoscopy admissions services on a day-to-day basis under the direction and supervision of senior colleagues. This job role covers: data entry to facilitate patient procedure and outpatient appointment booking, the movement of case-notes around the trust and reception duties.

To provide a quality Endoscopy Service within the University Hospitals Sussex NHS Foundation Trust by ensuring the most effective use of resources and meeting Joint Advisory Group (JAG) accreditation standards. The administration support sits in two units within Worthing and St Richard’s Hospitals; therefore the admin staff are expected to work within both units.

Make all referral appointments in accordance with the templates and in line with Trust and JAG
dictated RTT, diagnostic and planned surveillance waiting times. To negotiate with patients to book a
suitable appointment, dealing sympathetically in sometimes difficult situations whilst adhering to booking processes.
Answer the telephone in a timely and courteous manner, ensuring appointments made efficiently whilst dealing with the public in a professional and sensitive manner.
To provide a reception service for patients attending appointments.
Demonstrate professional and helpful sensibilities when interacting with other staff members, especially the clinical teams and secretaries.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Deal with enquires and issues escalated to them in an efficient, polite and courteous manner, providing a caring compassionate, helpful and understanding service to patients, staff and the general public
Handle difficult situations in a calm and professional manner; escalating to line management as appropriate.

Follows departmental and Trust policies.

Take shared responsibility for ordering and maintaining of stationary requirements as requested
Take shared responsibility for the collection preparation of and maintenance of patient case notes for clinics/theatres.
To provide case notes for validation and audit.
Personal duty of care