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Operations Controller
3 months ago
Company: Atlas Helicopters Ltd
Job Title: Operations Coordinator
Location: Harrogate, North Yorkshire
Start date: ASAP
About us:
Atlas Helicopters is a leading helicopter charter company based in the UK, specializing in providing premium helicopter services to a diverse range of clients. With a commitment to safety, reliability, and exceptional customer service, we pride ourselves on delivering unparalleled customer experience.
Position Overview:
The hours of work are predominantly 0900 - 1700 (Monday - Friday). However, there will be a requirement to work flexible and potentially longer hours during busy periods, as well as being on call on a rota system.
Previous experience is not essential but an interest in the aviation industry would be beneficial.
Key Responsibilities:
- Prepare quotations, follow up on quotations and take flight confirmations.
- Plan flights, prepare flight briefs, manage/oversee flights as the happen.
- Ensure the highest possible customers service is provided throughout.
- Monitor the flying programme, aircraft utilisation and pilot availability to optimise resource allocation.
- Maintain accurate records of customer interactions, flight bookings and operational data, ensuring compliance with company policies and procedures.
- Collaborate with sales and marketing teams to promote our services and attract new customers.
**Requirements**:
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.
- Ability to work effectively in a fast paced environment, effectively prioritising tasks.
- Proven problem solving abilities.
- Proficiency in computer systems.
- Flexibility to work irregular hours, including evenings and weekends.
**Salary**: From £25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Tips
Ability to Commute:
- Harrogate, HG1 5LF (required)
Ability to Relocate:
- Harrogate, HG1 5LF: Relocate before starting work (required)
Work Location: In person
Reference ID: Atlas Operations
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