Commercial Cancellation and Retention Specialist

4 weeks ago

Fareham, United Kingdom Insync Insurance Solutions LTD Full time

**Position**:Commercial Cancellation and Retention Specialist

**Office Location**:Park Gate, Fareham

**WORKING HOURS**: 35 hours per week.

**Shifts**: Mon
- Thurs between 8am - 6pm. Fridays between 8am - 5pm.

**About Us**

We are Insync Insurance, powered by GRP Join us during this exciting period of growth as we continue to recruit ambitious and motivated individuals to become part of our success story.

A modern insurance broker who serves a large portfolio of clients throughout the UK. We pride ourselves with our first-class customer service and our A-rated policies. Founded in 2014, and one of the UK’s fastest-growing business insurance providers, we are always on the lookout for role-model talent to join our teams.

**REPORTING TO: Finance and Operations Manager**

As a market leading insurance broker Commercial sector, Insync Insurance are experiencing consistent growth and are now looking for experienced individuals to join our vibrant Customer Retention Team.

**JOB PURPOSE**:
Act as a first line of defence to cancellations with understanding and objection handling of the clients requirements or needs. To maximise the recovery of outstanding debt with customers within a reasonable timeframe and to streamline the process to improve recovery rates. Help processing cancellations when they are unable to be saved within a sufficient time frame. To work alongside the sales team, to help process cancellation and replace quotes as efficiently as possible.

**MAIN ACCOUNTABILITIES**:

- Contacting customers to process payments for any outstanding debts and ensure they have a full understanding of the debt recovery process.
- Proactively objection handle to retain customers who have requested to cancel their policies
- Successfully manage the customers journey when setting up a replacement policy
- Taking payments from customers and processing through our systems
- Accurately record, store, input and update information into the relevant IT systems, internal and external.
- Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required.
- Thinking outside of the box to agree suitable payment arrangements for both the customer and the business.
- Overcoming customers objections, tailor approach and actively listen to the customer to enable recovery of funds within reasonable timeframes.
- Using initiative to prioritise workload and balance this alongside customer needs.
- Resolving customer issues by taking ownership and exploring alternative solutions.
- Collaborating with other areas of the business to ensure outstanding debt statements are accurate.
- Work towards individual and team targets.
- Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy.
- Any other adhoc duties.

**Benefits**_: _
- 22-25 days annual leave rising with length of service
- Cycle-to-work scheme
- Restaurant Taste Card
- Death in service x 4 salary
- Long-term sickness cover
- Eye care vouchers
- Discount site for restaurants, cinemas, retailers etc
- Joint pension contribution scheme via Scottish Widows
- 24/7 employee assistance programme
- Salary sacrifice options, including dental and healthcare cash plans
- Company Share options
- Team Incentives
- Recruitment referral fee

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Insurance: 1 year (required)
- Negotiation: 1 year (required)

Work Location: One location

  • Commercial Cancellations and Retention Specialist

    4 weeks ago

    Fareham, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Commercial Cancellations and Retention Specialist** **Location**:Fareham **Salary**:Up to £27,000 + Commission (£5,000) **The Company** We are working with an established insurance broker in the Fareham area who is currently going through a period of growth. Due to this, they are looking to add to their team of customer Retention Team. **The...

  • Cancellations and Retention Specialist

    2 weeks ago

    Fareham, Hampshire, United Kingdom Tru Talent Full time

    Cancellations and Retention SpecialistLocation:PooleStarting Salary:Up to £27,000 with up to £5,000 bonus opportunityHours:Monday to Thursday 8am-6pm Fridays between 8am-5pm.If you are someone looking for a great cultural fit and to work for an Insurance company who were originally set up to be apart from the traditional Insurance models, using new...

  • Renewals & Retention Advisor

    1 week ago

    Fareham, United Kingdom Cobweb Solutions Full time

    **Contract Type**: This is a full-time position **Location**: This role will be based at our HQ in Fareham **Reporting to**: Senior Billing Administrator/Billing Manager **Role Purpose**: The Renewals & Retention Advisor is an important role for the business and covers three key areas - Customer renewals & retentions - Cancellations - Billing...

  • Graduate Customer Retention Specialist

    2 months ago

    Fareham, United Kingdom Workshop Recruitment Full time

    **Graduate Customer Retention Specialist** **Fareham** **£23,500 with bonus incentive** **Monday to Friday 9.30am - 6.30pm** Our client is a leading Waste Management company based in Fareham. They are looking for a Graduate who is looking for an opportunity to build a career within a customer focused role for a company that values giving their clients...

  • Customer Care Consultant

    3 weeks ago

    Fareham, United Kingdom NRG Resourcing Ltd Full time

    **Do you offer an exceptional level of service to your customers?** **Are you looking to advance your Financial services career with an Insurance company praised for their innovative approach and outstanding reputation?** **With career progression and an amazing team to work alongside, this could be just what you're looking for.** **About the Insurance...

  • Customer Retention Specialist

    2 weeks ago

    Fareham, United Kingdom Hendy Group Full time

    We have an exciting opportunity for a Customer Retention Specialist to join our multi-franchise team, based in Fareham. As part of our dedicated multi-franchise Retention & Renewals team, you will play an important role within a small team responsible for prospecting, converting and retaining repeat customers for multi-franchise vehicle sales and servicing...

  • Renewals Advisor

    3 weeks ago

    Fareham, United Kingdom Tru Talent Full time

    **Renewals Advisor** **Location**: Fareham **Starting Salary**: Up to £27,000 with £5,000 bonus opportunity **Hours: **Monday to Thursday - Between 8am - 6pm, Friday between 8am-5pm If you are someone looking for a great cultural fit and to work for an Insurance company who were originally set up to be apart from the traditional Insurance models, using...

  • Customer Service Advisor

    4 weeks ago

    Fareham, United Kingdom Tru Talent Full time

    **Customer Service Advisor - Fareham** **Location: **Fareham **Starting Salary**: Up to £25,000 plus uncapped bonus **Hours: **Monday to Friday - Between 8am - 6pm If you are someone looking for a great cultural fit and to work for an Insurance company who were originally set up to be apart from the traditional Insurance models, using new Technology and a...

  • Customer Service Advisor

    4 weeks ago

    Fareham, United Kingdom Tru Talent Full time

    **Customer Service Advisor - Fareham** **Location: **Fareham **Starting Salary**: Up to £25,000 plus uncapped bonus **Hours: **Monday to Friday - Between 8am - 6pm If you are someone looking for a great cultural fit and to work for an Insurance company who were originally set up to be apart from the traditional Insurance models, using new Technology and a...

  • Commercial Manager

    2 weeks ago

    Fareham, United Kingdom H2O Recruitment Services Full time

    My client have a fantastic opportunity to join their team as a Commercial Manager Are you ready to take on a pivotal role in driving the growth and success of a dynamic team? My client are experiencing exhilarating growth and presenting a fantastic opportunity for a talented Commercial Manager to join their dynamic team in Whiteley. In this pivotal role,...

  • Commercial Manager

    2 weeks ago

    Fareham, United Kingdom H2O Recruitment Services Full time

    My client have a fantastic opportunity to join their team as a Commercial ManagerAre you ready to take on a pivotal role in driving the growth and success of a dynamic team?My client are experiencing exhilarating growth and presenting a fantastic opportunity for a talented Commercial Manager to join their dynamic team in Whiteley. In this pivotal role,...

  • Commercial Account Handler

    4 weeks ago

    Fareham, United Kingdom Manpower Full time

    **The Company**: Our client is a market-leading Insurance Broker with a solid reputation in the marketplace. A Commercial Account Handler would be a great addition to one of their specialist teams. **The Benefits** - £32,000 - 37,000 depending on experience - Monday / Friday 9am - 5pm - Aviva healthcare scheme, DISB (after 6 month's probation) - Free on...

  • Commercial Officer

    2 weeks ago

    Fareham, United Kingdom Insignis Talent Full time

    **Commercial Officer** 18 Month Contract Hybrid Working (Salisbury / Fareham) £488 per day, UMB (Inside IR35) The Client are a principal government organisation dedicated to science and technology in the defence and security field. They supply specialist services to MOD and wider government, working collaboratively with external partners in industry...

  • Commercial Manager

    2 weeks ago

    Fareham, Hampshire, United Kingdom H2O Recruitment Services Ltd Full time

    My client have a fantastic opportunity to join their team as a Commercial Manager Are you ready to take on a pivotal role in driving the growth and success of a dynamic team? My client are experiencing exhilarating growth and presenting a fantastic opportunity for a talented Commercial Manager to join their dynamic team in Whiteley. In this pivotal role,...

  • Commercial Manager

    2 weeks ago

    Fareham, United Kingdom H2O Recruitment Services Ltd Full time

    My client have a fantastic opportunity to join their team as a Commercial Manager Are you ready to take on a pivotal role in driving the growth and success of a dynamic team? My client are experiencing exhilarating growth and presenting a fantastic opportunity for a talented Commercial Manager to join their dynamic team in Whiteley. In this pivotal role,...

  • Commercial Finance Business Partner

    3 weeks ago

    Fareham, United Kingdom Quest Search and Selection Full time

    Ref: JO-2306-110865 | £45000 - £50000 per annum + + Benefits | Location:Fareham, Hampshire, England | Added:26/01/24 Quest Search & Selection are working for a retailer who is looking for a Commercial Finance Analyst to support within this multi-faceted brand and business. In this Commercial Finance Analyst role, you will need to provide business...

  • Marketing Specialist

    2 weeks ago

    Fareham, United Kingdom MeonTech Recruitment Ltd Full time

    **Marketing Specialist** A leading Environmental Consultancy is actively seeking a **Marketing Specialist** to join the team, due to continued growth within the UK. The role would suit a marketing professional, experienced in delivering commercial results. Working successfully with major social media platforms, SEO and website development. **A bit about...

  • Commercial Administrator

    3 weeks ago

    Fareham, United Kingdom Ramora UK Full time

    **Business**:Ramora Global Ltd (Ramora UK) **Location**: Fareham, Portsmouth (working from home not available) **Hours**: Monday to Friday 09:00-17:00 Ramora Global Ltd are one of the UKs leading specialist training and disposal companies, with client and Project locations worldwide. As a procedure focused company striving for excellence, its employees...

  • Commercial Account Executive

    4 weeks ago

    Fareham, United Kingdom A-Plan Insurance Full time

    **Commercial Account Executive** **Salary Negotiable** **Fareham** We are actively looking for a Commercial Account Executive to join our Fareham A-Plan Team. A-Plan Commercial have grown rapidly over the last 14 years’, and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and...

  • Commercial Customer Service Coordinator

    1 week ago

    Fareham, United Kingdom SDW Recruitment Ltd Full time

    Commercial Customer Service Coordinator Do you have excellent Shipping and Customer Service Skills and looking for a new role within the shipping sector Our client, al leading shipping company serving the Caribbean is looking to recruit a Commercial Customer Service Coordinator to join their friendly team at their offices in Fareham. The Role: As a...