X2 Caseworker, Judicial Conduct Investigations

2 weeks ago

London, United Kingdom Ministry of Justice Full time

Salary
- £31,169 - £32,760

Number of jobs available
- 2

Detail of reserve list
- 12 Months

Region
- London

City/Town
- London

Building/Site
- London CTS Royal Courts of Justice, WC2A 2LL

Grade
- EO

Organisation Grade for MoJ
- EO

Post Type
- Permanent

Working Pattern
- Full Time

Role Type
- Other

Job description

**Position**:
**Location**:
**Band**:
**Contract Type**:
Caseworker, Judicial Conduct Investigations Office

Royal Courts of Justice, London

EO (Band D)

Permanent

**Overview of the Judicial Office**

The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005.

In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland.

The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.

We are an Arm’s Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities.

**Overview of the JCIO**

The Judicial Conduct Investigations Office (JCIO) is part of the Judicial Office. We support the Lord Chancellor and Lady Chief Justice in their joint responsibility for judicial discipline.

We would like to recruit two caseworkers to join our hardworking and committed team, based at the Royal Courts of Justice in London. In addition to assessing complaints and managing an ongoing caseload, you will also have the opportunity to become involved in a range of projects across the team and the wider Judicial Office.

**Location**

Royal Courts of Justice, London

**The Role**

The caseworker role is interesting and varied. Key responsibilities will include:

- Assessing new complaints in accordance with the rules and regulations which govern how complaints are handled; efficiently rejecting a significant number of routine complaints which fall outside the JCIO’s remit; making enquiries to obtain and assess relevant information; deciding at various stages whether complaints should be dismissed or progressed to further investigation; where applicable, managing the investigation process to completion.
- Keeping the parties to complaints informed of progress and responding to any enquiries received.
- Responding to telephone calls to the JCIO office from parties to complaints and the public.
- Supporting senior judges and lay people who carry out statutory roles in the complaints-handling process.
- Drafting submissions to the Lady Chief Justice and Lord Chancellor to advise them on individual disciplinary cases.
- Ensuring accurate information is maintained on the JCIO digital case management system.
- Assisting with queries from the Judicial Appointments and Conduct Ombudsman’s office.

**Key Requirements**

**Essential**
- **Analytical and drafting skills**: You can analyse and summarise information swiftly. You have a keen eye for detail and strong drafting skills.
- ** Self-reliant and highly organised**: You can use your own initiative to manage a fast-moving caseload. You can reprioritise and take on new work at short notice.
- ** Effective oral communication and problem-solving skills**: You can calmly and professionally handle telephone calls from people who may display challenging behaviour.
- ** Commitment to continuous improvement and customer service**: You can take the initiative to find better ways of doing things and you appreciate/role model the value of good customer service.
- ** Commitment to diversity and inclusion**: You are a role model for these important principles in everything that you do.

**Desirable**
- Knowledge of the judiciary and the disciplinary system
- Experience of drafting correspondence and submissions
- Experience of managing a caseload

**Applicants will be asked to submit a CV.**

**We will also assess you against these behaviour during the selection and interview process**:
**Making Effective Decisions**
- Examine complex information and obtain further information to make reasoned decisions.
- Speak with the relevant people in order to obtain the most accurate information and seek advice when unsure of how to proceed.
- Explain clearly, verbally and in writing, how a decision has been reached.
- Provide advice and feedback to support others to make accurate decisions.

**Managin

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