Night Controller
2 days ago
**The Vacancy**
We have an exciting opportunity in Suffolk for Night Controllers. The Control Centre provides the hub for operational decision making to ensure the patients receive the most appropriate response from the service. We operate 24/7, 365 days of the year. The out of hours control sits under the umbrella of Central Operations.
The Controller is responsible for planning and controlling the overnight movement of resources efficiently and effectively. Controllers will be responsible for the utilisation of Patient Transport Service (PTS) resources as well as the Specialist Secure Mental Health resources in order to ensure that the requirements of the booked patient journey are met. Controllers will liaise with hospital staff and departments to ensure that good communications are maintained and patients are moved in a timely manner.
**Salary**: £13.45 Per Hour
**Contract Type**: Permanent, full time.
**Working Hours**: 40.36 Hour Per week, 4 on 4 off 12 hour shifts 7pm-7am.
**Role Responsibilities**
- Dealing with requests for transport from patients, relatives, patients representative or healthcare professionals
- Booking patient transport journeys and making sure they’re recorded accurately in the Cleric operating system
- Booking and allocating Secure Mental Health journeys ensuring the stringent requirements for this specialist service are met
- Making decisions on the best use of vehicles and drivers
- Maintain confidentiality in relation to personal data held on patients or colleagues.
- Responsible for the overnight organisation of ambulance resources to provide a cost effective and efficient Patient Transport Service by use of Cleric to meet all contractual KPIs
- To escalate to the Night Manager or On Call Manager if the service is to be compromised through lack of resources or sickness
- To work effectively and co-operatively within a team environment and ensure service level is maintained across all contracts
- Liaise with Road Crews regarding patient journeys and any required updates and input all data into Cleric.
- Carry out crew welfare checks overnight
- Provide comprehensive handovers to day control
- To ensure mandatory E-Learning is kept up to date
- Ensure all morning work has been allocated where possible to minimise the risk of patients either being late for or missing appointments
**Please note**: Due to High Volumes of applicants, we may be unable to respond to all applicants. If you do not hear from us within 6 weeks, please assume that on this occasion you have not been succesful.
IND1
**Job Types**: Full-time, Permanent
**Salary**: £13.45 per hour
**Benefits**:
- Company pension
- Employee discount
- Referral programme
- Wellness programme
Schedule:
- 12 hour shift
- Night shift
Ability to commute/relocate:
- Ipswich, Suffolk: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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