Itom Expert

3 weeks ago

London, United Kingdom Manning Global Full time

Our client, a leading global IT service provider, is recruiting for a ServiceNow ** ITOM Expert ** to join their business in the ** UK ** **.**

**Position Title**:
**ITOM Expert**

**Position Type**:

- Permanent or Contract**Start Date**:

- ASAP**Location**:

- London / Milton Keynes, UK**Contact**:

- Bojan Ulemek| +49 89 23 88 98 671**Roles and Responsibilities**:- The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration- Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.- The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM- Code and Test Scripts and Configuration for ServiceNow Discovery- Installs and configures ServiceNow MID Servers in customer environments- Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.- Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies- Construct manual business service maps with relationships and dependencies- Ability to write Orchestration workflows- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system- Hands on experience with ITSM modules would be an advantage- Telecom domain experience is a must

**Preferred Qualifications**:
- 6-18 Years of professional technical experience- 6-8 Years Engineering and Development experience in a Solution Lead Consulting role for ServiceNow Tool Implementation- 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management- Thorough understanding and exposure on CMDB, Discovery and Event management processes- Good exposure on Performance Analytics, Reporting and Dashboards development and implementation- Good knowledge and experience working with ServiceNow Custom Applications- Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus- Hands-on exposure on ServiceNow integration with at least 3-4 3 rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.- Good exposure on all phases of ServiceNow modules implementation lifecycle.- Experience working on Agile Methodology for project execution is preferable.- College Degree in Information Systems or Engineering or Equivalent technical training/Experience- ServiceNow Discovery Accreditation and/or Certification desired- ServiceNow Business Service Mapping Certification desired- ITIL V3 Training and Certification- Excellent communication skills
- For more details contact:- Quoting reference:
- UK_MGBU_ITOM_- Or call
- **_Bojan _** on:
- +49 89 23 88 98 671- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _- _ If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
- _**Group Head Office**

**Manning Global AG**

**Hohenzollernstraße 60, 80801 Munich, Germany**

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

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