Client Advisor

2 months ago


Newcastle Upon Tyne, United Kingdom Office Angels Full time

**HYBRID ALERT**

**Are you passionate about delivering amazing customer service?
Are you looking for a role that offers more variety?
Do you love the idea of being able to work on a Hybrid basis?**

**Office Angels are currently recruiting for a first response client advisor to join our client on a full-time permanent basis.**

**This is a fantastic opportunity to join a very successful company, delivering quality customer service first time, working with a close-knit, hard-working and friendly team, based in the city centre of Newcastle.**
- Location: NE1 / WFH
- Monday - Friday, 9 am - 5 pm (Occasional 11pm
- 7pm rota)

**Benefits package including**:

- 23 days annual leave + bank holidays
- Holiday purchase scheme
- Quarterly team bonding activities
- Pension Scheme

**The Role**
- Answer a high volume of client calls and maintain a rapid response rate according to agreed standards.
- Where required make calls to potential clients to advocate our services and obtain more information in respect of their query.
- Log information on all calls and maintain detailed and accurate records.
- Establish and maintain effective working relationships with co-workers, supervisors, and the general public.
- Perform all duties in an efficient, professional, and courteous manner, ensuring strict confidentiality and compliance are maintained.
- Maintain regular consistent and professional attendance and punctuality.
- Team player with a positive and enthusiastic approach
- Communicate well at all levels, both written and verbally
- Previous call centre experience desirable

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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