Eye Care Liaison Officer

7 months ago


Plymouth, United Kingdom RNIB Full time

**Position Details Job Title**: ECLO (Eye Care Liaison Officer) Job Level: M3 Directorate: Services Department: Eye Care Support Service Location: Plymouth Type of Contract: Permanent Hours: 35 Reports to: Service Manager Purpose of Job: This is an exciting opportunity to join RNIB flagship Eye Care Support Service at Royal Eye Infirmary, Plymouth. In this role, you will be a vital member of the team working directly with people diagnosed with conditions causing sight loss, their family members and carers. You will provide critical emotional support, information and guidance face to face within hospital settings and via telephone or digital platforms as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

You will be critical in developing referral pathways and partnerships with Statutory and Third Sector partners, NHS Eye Care Services and community-based partners to develop referral routes, relationships and partnership working to support the needs of people living with a sight condition in the Plymouth area. Impact: Line Management Responsibility No Line management responsibility Financial Responsibility: No budget responsibility. Decision Making Responsibility: Required to make judgements and to solve problems within discipline and within defined area Main Accountabilities: 1. Provide advice, information, practical and emotional support, to people of all ages affected by sight loss.

2. Provide a person-centred screening of needs by telephone, in person and via digital platforms, ensuring those affected by sight loss feel more confident about where and how to get support, advice and guidance, signposting and referring patients to a wide range of services and organisations, as identified in the screening of needs. 3. Develop positive working relationships to establish and maintain referral routes with a range of health, statutory and third sector organisations.

4. Provide basic visual awareness training to eye clinic staff and others as required. 5. To provide information and guidance on the certification and registration process for people with sight loss.

To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI) 6. Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss. 7. Support patient's, family and carers with advice on falls prevention and refer to available services where appropriate.

8. When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services. 9. Collate and maintain accurate patient records and input quality data using multiple IT systems.

Undertaking high-quality case recording in line with the highest standards and best practice principles and ensuring compliance with all GDPR and information governance policies and procedures. 10. Engage patients, their family members or carers to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service.

11. Attend clinical audit meetings, steering groups, forums and other events to promote the benefits of the service. 12. Positively contribute to a range of local and national ECLO team meetings, networks, training and information events.

Attend mandatory ECLO seminars and take responsibility for own CPD. 13. Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied and managed in line with relevant NHS and RNIB policies. 14.

Support volunteers within the ECLO service and wider RNIB activities, where appropriate General The following points are common to all job descriptions: 1. Undertake any other duties commensurate with the post 2. Adhere to all RNIB policies and procedures 3. In addition to the safeguarding induction information, you will receive when you join RNIB you are required to complete safeguarding training, this must be completed within four weeks of joining RNIB.

4. Safeguarding of Vulnerable Adults To complete training on Safeguarding of Vulnerable Adults and be able to understand and implement the training accordance with Safeguarding policies and procedures. Taking responsibility for reporting any safeguarding concerns to the Safeguarding Team and Line Manager.



  • Plymouth, United Kingdom Concorde Construction Full time

    On behalf of my client who are one of the leading construction contractors in Devon I am assisting them in their search for a Resident Liason Officer. You will act as the ‘voice and face’ of my client so demonstrable experience of delivering customer focused services in a demanding public facing environment is essential. The role will involve taking...


  • Plymouth, Plymouth, United Kingdom Specsavers Full time

    Eye Care Professional OpportunitySPEC-SAFSRS invites applications from experienced optical professionals for the position of Community Eye Care Professional in Plymouth, Okehampton, and Torbay area. This is an excellent chance to join our team and deliver high-quality eye care services to patients in their homes and care settings.Main ResponsibilitiesProvide...

  • Eye Care Specialist

    3 days ago


    Plymouth, Plymouth, United Kingdom Specsavers Full time

    Specsavers PlymouthWe are seeking an Optometrist to join our team in Plymouth, Armada Way.This role offers a competitive salary up to £59,000 per annum, plus an additional performance bonus of up to £6,000 per year. You will also have access to industry-leading CPD and the opportunity to network with colleagues through clinical forums.Key...


  • Plymouth, United Kingdom Serco Plc Full time

    VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy,...

  • Patient Care Liaison

    1 month ago


    Plymouth, Plymouth, United Kingdom Alick's Home Medical Equipment, Inc. Full time

    We are seeking a compassionate Patient Care Liaison to connect with patients and families at Alick's Home Medical Equipment, Inc.In this role, you will work directly with patients to understand their medical needs and provide personalized recommendations for home medical equipment. Key responsibilities include:Conducting patient assessments to identify...


  • Plymouth, Plymouth, United Kingdom Ophthalmic Consultants of Boston, Inc Full time

    About the PositionThe Ophthalmic Technician I will be responsible for assisting physicians with patient care, performing diagnostic tests, and maintaining accurate patient medical records.ResponsibilitiesAssist physicians with patient data collection and maintain a clean and organized clinical environmentPerform visual acuity testing, visual field testing,...

  • Eye Care Professional

    3 weeks ago


    Plymouth, Plymouth, United Kingdom Practice Plus Group Full time

    Eyecare Role in PlymouthWe're looking for a skilled Ophthalmologist to join our team at Practice Plus Group Hospital, Plymouth, where you'll have the opportunity to deliver high-quality eye care services to patients.This role offers a unique chance to work alongside a diverse and dedicated team, contributing to the hospital's mission to provide compassionate...


  • Plymouth, United Kingdom PSR Solutions Full time

    We are seeking a highly motivated and experienced Residential Liaison Officer to join our client team. The successful candidate will be responsible for managing the relationship between our organization and the residents of our residential properties. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a passion for...


  • Plymouth, Plymouth, United Kingdom Ophthalmic Consultants of Boston, Inc Full time

    Ophthalmic Consultants of Boston, Inc is a leading provider of eye care services in the region. We are seeking an entry-level Ophthalmic Assistant to join our team.Position OverviewThe Ophthalmic Assistant will work under the supervision of the department supervisor to provide comprehensive ophthalmic care to patients. The role involves assisting physicians...


  • Plymouth, Plymouth, United Kingdom VISION EXPRESS Full time

    About the Role:We are seeking a highly skilled Optometrist to join our team. As an Optometrist at Vision Express, you will have the opportunity to work with world-class technology to deliver exceptional patient care. You will be passionate about optometry and committed to supporting our mission to 'See More, Be More' for our customers.Key...


  • Plymouth, United Kingdom CV-Library Full time

    We are seeking a highly motivated and experienced Residential Liaison Officer to join our client team. The successful candidate will be responsible for managing the relationship between our organization and the residents of our residential properties. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a passion for...

  • Eye Care Specialist

    3 weeks ago


    Plymouth, Plymouth, United Kingdom Specsavers Full time

    About Our Business">We are a friendly optical store based in Whitstable, providing exceptional eye care services to our customers.As an Optical Assistant, you will be part of our team and play a crucial role in creating a welcoming store environment.Your Key Responsibilities">">You will work closely with our experienced opticians to provide excellent...

  • Agent Liaison Officer

    7 months ago


    Plymouth, United Kingdom Plymouth University Full time

    The International Office team is responsible for the recruitment of international students. In order to achieve our goals we collaborate with student recruitment agents across the world. We are seeking an Agent Liaison Officer to maintain and enhance those relationships. The role involves maintaining financial and contractual records, training and...

  • Eye Care Specialist

    1 week ago


    Plymouth, Plymouth, United Kingdom Practice Plus Group Full time

    Practice Plus Group Hospital, Plymouth Opportunity">We are seeking a part-time Ophthalmologist to deliver exceptional care and a range of ophthalmic procedures at our Practice Plus Group Hospital in Plymouth. The successful candidate will join a highly professional team in providing outstanding care to NHS and private patients.">This is an excellent...


  • Plymouth, Plymouth, United Kingdom Specsavers Full time

    About Our Opportunity: We are looking for a highly skilled and experienced Optical Assistant to join our team in Plymouth, Okehampton, and Torbay area. As a Domiciliary Optical Assistant, you will play a vital role in delivering high-quality eye care services to patients in their own homes.">Your Key Responsibilities:">Delivering exceptional patient care and...


  • Plymouth, Plymouth, United Kingdom NHS Full time

    We are seeking an exceptional Consultant Psychiatrist to join our Psychiatric Liaison Team full-time. The successful candidate will have dual accreditation in Liaison Psychiatry and Older Adults or proven experience in OPMH as a senior grade doctor or part of a training program.Job RequirementsDual accreditation in Liaison Psychiatry and Older Adults or...


  • Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

    Are you a compassionate and caring individual looking for a rewarding career in eye health? We are seeking an Eye Health Support Worker to join our team at the University Hospitals Plymouth NHS Trust.Job ResponsibilitiesAs an Eye Health Support Worker, you will work in our REI outpatient department, assisting patients undergoing ophthalmic tests and...


  • Plymouth, Plymouth, United Kingdom Livewell Southwest CIC Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Liaison Psychiatrist to join our team at Livewell Southwest CIC. As a dual accredited consultant, you will have the opportunity to work with patients of all ages, providing high-quality care and support in an all-age liaison psychiatry setting.About the RoleThis is a full-time position that...


  • Plymouth, United Kingdom Nhs Full time

    We are looking for an outstanding Consultant Psychiatrist who has dual accreditation in Liaison Psychiatry and Older Adults or who has proven experience in OPMH either as a senior grade doctor or as part of a training programme, to join our Psychiatric Liaison Team full time.The successful applicant will join an established psychiatric liaison team at...

  • Care Coordinator

    3 weeks ago


    Plymouth, Plymouth, United Kingdom Cera Care Full time

    About the RoleCera Care is seeking an experienced Extra Care Scheme Manager to join our team. This is a fantastic opportunity for someone who is passionate about providing high-quality care and support to individuals in their own homes.We are looking for a dedicated and organized individual with excellent leadership skills, who can work closely with our care...