Front of House Staff
7 months ago
Listed in the top 100 Local Restaurants in Britain from The Good Food Guide, The Warren is more than just a restaurant; we are a movement dedicated to fostering a sustainable future through food. We prioritise people and planet over profit by utilising local, seasonal, and organic produce to craft nutritious meals from scratch.
Job Description: As a Front of House Server at The Warren, you play a crucial role in delivering exceptional dining experiences that align with our commitment to sustainability and excellence. Your warm, welcoming demeanour, attention to detail, and passion for our menu will contribute to creating a memorable and enjoyable visit for our guests.
**Key Responsibilities**:
- Guest Service: Greet and welcome guests with a friendly and professional attitude. Provide exceptional service throughout the dining experience, including taking orders, offering menu suggestions, and ensuring guest satisfaction.
- Menu Knowledge: Thoroughly understand our menu, including ingredients, preparation methods, and sourcing practices. Be able to answer questions and make recommendations based on guest preferences.
- Sustainability Advocacy: Share our commitment to sustainability with guests, highlighting our use of local, seasonal, and organic ingredients. Promote eco-friendly practices such as waste reduction and responsible sourcing.
- Order Accuracy: Ensure orders are accurately recorded, communicated to the kitchen, and served correctly. Address any guest concerns promptly and professionally.
- Table Maintenance: Set and clear tables efficiently, ensuring a clean and organised dining environment. Pay attention to detail in table presentation and place settings.
- Team Collaboration: Work closely with kitchen staff and fellow servers to ensure smooth service operations. Communicate effectively and support each other to deliver a seamless dining experience.
- Hygiene and Safety: Follow all health and safety guidelines and maintain cleanliness in your work area. Adhere to food safety standards and responsible alcohol service practices.
- Upselling and Specials: Promote daily specials and additional menu items, enhancing the guest experience and contributing to revenue generation.
- Cash Handling: Handle payments accurately and efficiently, including processing bills and handling cash or electronic transactions.
- Continuous Learning: Stay updated on industry trends, menu changes, and sustainable practices. Participate in training sessions and contribute ideas for improving service and sustainability initiatives.
- Coffee Machine Operation: Operate the coffee machine as trained, following all procedures and guidelines.
- Washing up: Assistance in the kitchen may be required if bookings or staff levels are low to ensure you weekly hours are reached
**Job Types**: Part-time, Permanent
**Salary**: Up to £12.00 per hour
Expected hours: 8 - 10 per week
**Benefits**:
- Casual dress
- Discounted or free food
- Employee discount
Day range:
- Every weekend
- Weekends only
Physical setting:
- Bar
- Café
- Coffee shop
- Restaurant
Shift:
- Day shift
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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