Salesforce Systems Administrator

6 months ago

Birmingham, United Kingdom OneAdvanced Full time

Role Introduction:
This is a hybrid role, split between working from home and our central Birmingham office (located in the Mailbox).

What You Will Do:
You will have an understanding of our Client Relationship Management system, Salesforce, and related finance systems. Working as part of a team of admins, your daily responsibilities will include:

- Permission control: taking ownership of the starters and leavers process, setting up users on the systems and ensuring they have the relevant permissions
- Case management: engaging with users at all levels of the business to resolve queries, providing first-line support and allocating work as needed
- Data governance: making sure the data we have on the systems is accurate and gets updated regularly
- Providing administrative support for projects within the BOSS team
- Integrations: supporting the team with the Mergers & Aquisitions processes, from setting up users and permissions, products set-up, data mapping between old systems and Salesforce, setting up support processes etc.

What You Will Have:

- Experience of working as a Systems Administrator (or similar role) with Salesforce (essential) and NetSuite (desirable).
- Microsoft Office skills, particularly Excel and data-handling functions
- Knowledge/ understanding of data structures
- A logical approach to tasks and problem-solving
- Accuracy and attention to detail
- A passion for understanding the “why” of things
- Excellent communication skills, both written and verbal
- Drive to learn new skills and develop at a fast pace in a rewarding environment

What We Do For You:
**Wellbeing focused** - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
- ** Annual Leave** - 25 days of annual leave, plus public holidays and the ability to buy additional days
- ** Employee Assistance Programme **- Free advice, support, and confidential counselling available 24/7 through Care First
- ** Endometriosis Friendly Employer** - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

**Personal Growth**:

- Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
- ** Development Programmes **- From Future Managers to Leadership Training, our development programmes help you get where you need to go
- ** Performance Bonus **- Our Group-wide bonus scheme enables you to reap the rewards of your success

**Financial wellbeing -** We understand as well as your mental wellbeing, your financial wellbeing is really important
- ** Pension Scheme** - Our plan with Scottish Widows offers 5% matched contribution by the company
- ** Income protection insurance **- Providing you with support and assistance when you need it most

**Recognition **- Highlighting and rewarding the great work our people do
- ** Values Awards** - Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
- ** Clear Review** - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

**Making a Difference** - we provide opportunities to help our people make a difference to the causes they care about
- ** MatchIt** - Fundraise for a cause close to your heart and Advanced will match part of the funding
- ** Volunteering Time** - Our volunteering leave scheme allows you to use your time to help those who need it
- ** Pennies from Heaven** - donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:
Advanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to **power the world of work** and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at Advanced please click here

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