Administrator

3 weeks ago

Colwyn Bay, United Kingdom Adecco Full time

We are currently recruiting for an Administrator to work for North Wales Police at their Colwyn Bay Police Headquarters.

You will be working Monday to Friday on an ongoing temporary assignment 37 hours a week.

This is a hybrid working role so you will be required to go to the office at least 2 days a week.

**OVERALL PURPOSE OF JOB**:
To provide administrative support to the Resource Management Unit.

**DUTIES AND RESPONSIBILITIES**:

- To carry out the transactional administrative elements for the Resource Management Unit, which would comprise but not exclusive to training, rota and annual leave enquiries, in a timely and accurate manner.
- To maintain and update the IT systems and records relevant to the Resource Management Unit.
- Ensure all relevant records are updated, maintained and secure, complying with obligations under relevant legislation and organisational policy and highlight any discrepancies.
- Administer and ensure the accuracy of Resource Management Unit information on the team files, intranet, and updating with basic guidance where required.
- To deal with internal and external general enquiries efficiently and effectively and direct individuals to the relevant documentation if appropriate e.g. policies, procedures.
- Assess and escalate any enquiries to the relevant level if required.
- Ensure queries and requests from customers are responded to efficiently, accurately and in accordance with the North Wales Police (NWP) policy and procedural framework and agreed service standards.
- Co-ordinate appointments, meetings and events and ensure attendance of relevant personnel.
- To assist RMU planners in the allocation of training.
- To attend and participate in Resource Management Unit's team meetings as directed
- To maintain and run various reports in order to support the work of the RMU Planners and Force Resource Manager.
- To provide general administrative support as directed by the Deputy Force Resource Manage
- To prepare, collate and distribute documents as required.
- To provide administrative assistance on ad hoc projects as directed.
- To contribute and give feedback on business processes and the ongoing review thereof.
- To ensure performance monitoring information is collected and collated.
- To support the effective implementation of RMU quality standards, Service Level Agreement and Key Performance Indicators.
- In conjunction with the Deputy Force Resource Manager, be pro-active in developing own skills and abilities within the Resource Management Unit in accordance with the requirements for the role and associated development plan, in order to become an effectiveteam member.
- To comply with North Wales Police Policies on Staff Development, Diversity & Fairness, Health & Safety, Data Protection and Information Security and in accordance with Force Guidance documents and protocols.
- Any other duties as directed by a Supervisory Officer commensurate with the post and salary grading.

**MINIMUM CRITERIA FOR THE ROLE**:
The role requires applicants who can demonstrate (with evidence) skills in the following areas:
- Possess and be able to evidence excellent communication and customer service skills.
- Experience of dealing with people at all levels, internally and externally.
- Computer literate to include experience of using Microsoft Word and Excel to a competent level.
- Able to demonstrate experience of using relevant IT systems and software for recording and retrieving information.
- Previous experience of providing general administrative support within an organisation to include minute taking.
- Must have ability to type/word process to 35 wpm.
- Be able to work as part of a team or independently using own initiative.
- Excellent organisational skills with the ability to prioritise work and meet deadlines, responding positively under pressure.
- Evidence of the ability to pay close attention to detail.
**WELSH**:
The level of Welsh skill required for this position:
**Verbal**

Level 3

Converse partly in Welsh

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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