Dispatch Supervisor

**Job Purpose**:
To supervise in the studio’s packing and dispatching of orders. To carefully package orders ready for their fulfilment and generate accurate shipping labels (inc. international customs paperwork). Ensure the efficient running of the packing department and order management for our customers/clients.

**Company Overview**:
We are a handmade gothic home décor business hailing from the South Wales Valleys. A family owned and run business with a small team of Artisans working from our Mountain Ash based workshop. We manufacture and design unique homeware products and distribute worldwide.

We’re currently looking to expand our team by welcoming another team member into the order fulfilment area of our business to speed up this area of the business. The Dispatch Supervisor will be responsible for the efficient running of our dispatch department, working alongside another team member and reporting to the Workshop Manager.

**Overview of Job**:
Full Time Role - 37.5 hours per week over 5 days (Monday - Friday)

Hours of work: 8am - 4pm

Overtime required during peak trade seasons (includes over-time at weekends for Christmas/scheduled sales).

Location: Mountain Ash, Wales. Free on-site parking / 3-minute walk from Mountain Ash train station. Due to the nature of our business this role cannot be carried out on a remote basis, all work is carried out in the workshop.

Pay: From £23,000 per year

Reporting to: Workshop Manager

**Main Tasks and Responsibilities**:

- The packaging of products ready for dispatch to our customers. The products we manufacture are predominantly fragile, therefore a keen eye for care and attention is required. No corners can be cut As the last person to handle the products - their safety for their onward journey to our customers is in your hands.
- Perform quality control checks prior to packing goods.
- Maintain our friendly relationship with all couriers and ensure they are collecting all parcels in their allotted collection slots.
- The role will require the manual handling and lifting/strapping of heavy boxes 15-20kg (training provided).
- Manage the packing of wholesale orders from our worldwide stockists, ensuring that orders are accurately packed/counted and ready for their scheduled dispatch date.
- Monitoring of packaging inventory and the ordering of packaging for the department.
- The boxing up of stock for ‘ready to ship’ items. Packing products into the correct box sizes, with the correct protective packaging materials, the labelling of stock through computer system, organising stock ready for ‘picking and packing’. Keep accurate counts of stock-levels for ‘ready to ship’ stock and updating on inventory system with the Workshop Manager.
- Organise stock within the department to optimise workflow. Ensure the workspace is clean and organised at all times.
- Ensure recycling segregation is adhered to in the packaging department.

**Key Skills Required**:

- Supervisory experience: Having proven experience in running part of a line/department where meeting deadlines were crucial. Skills in order management/packing/stock management/quality checking/co-ordinating.
- Basic computer skills to generate accurate shipping labels and paperwork.
- A good level of written and spoken English.
- Be able to multi-task
- Be able to lone-work and manage own workload effectively.
- Passionate about being an integral part of the customer’s journey.
- Strong team player that is very aware of their surroundings and others.
- Capable of lifting and moving heavy boxes/items. Manual handling and lifting will be carried out daily (up to 20kg)
- Organisational skills are key to this area of our business running smoothly with good pace.
- Have a strong work-ethic and methodical approach.
- The ability to learn in a fast-paced, busy environment.
- A 'can-do' attitude. The glass is half-full here
- No fear of getting your hands dirty; we’re a workshop after all
- Ability to work as part of a small team and understand excellent time management when working to schedules.
- Practical, reliable and flexible; we are a small hard-working team so these are important attributes to us.

**Experience you’ll need**:

- You’ll have experience in a similar role, or a transferable skill set; where organisation, excellent time management and eye for detail were key to your success.
- Working within a role where attention to detail and care were paramount.
- Working within a small team and therefore understand the importance of time management and the importance of communicating efficiently to achieve shared goals.
- Working to time-based schedules; keeping an organised ‘to-do-list’.
- Have experience working in a very ‘hands-on’ active role. This is not a desk-job and requires you to be stood/constantly on the move in the packing department.
- Working in a busy environment where multi-tasking was key.
- Working in a role that required you to maintain a good pace to me