IT Manager

3 weeks ago

Merseyside, United Kingdom SRGEurope Full time

IT Manager | ITIL | Liverpool (onsite)| Competitive salary plus benefits

IT Manager required for a company based in Liverpool. The role focuses on the delivery of SLAs to the business and our customers. Ensuring ITIL best practice is at the core of our delivery. The role is 80% IT department management with 20% hands on IT leadership.

What You Will Be Doing
- Take overall responsibility for the IT service delivery teams within a ITIL framework
- Ensure that computer systems and networks are running smoothly.
- Act as a departmental lead in the absence of IT/IS Director.
- Conduct staff appraisals, reviews and set KPIS in line with the team.
- Be responsible for IT continuity of service, cyber security, and disaster recovery.
- Be responsible for managing external IT services, suppliers, and provider service levels.
- Be responsible for the administration of 27001 policy and process.
- Process GDPR SAR and report incidents to the Data Protection Officer.
- Manage availability of the IT and development team resources within DevOps.
- Maintain the Technology department commitment to budget accountability.
- Maintain self and the team with current IT accreditation as defined in the review process.
- Always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
- Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
- Work as part of a larger team to develop working practices and procedures.

What You Will Need to Succeed In This Role
- Be able to maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers, and senior management teams.
- Have ITIL accreditation and be comfortable driving ITIL process.
- Have worked in an ISO 27001 organisation and be aware of the requirements for ISO 27001.
- Enjoy working in an agile DevOps fast paced environment.
- Have a solid industry IT technical understanding of Microsoft solutions.
- Have strong written and verbal communication skills.
- Have a strong orientation towards quality, safety, and continuous improvement.
- Have the ability to prioritise work, work well under pressure, meet deadlines and manage business expectations.
- Full UK Driving Licence.
- A legal right to work in the UK.

Key Words: IT Manager | ITIL |Devops | ISO 27001

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