Hotel Receptionist

AG Hotels is seeking an experienced and confident receptionist to join our flagship property in London - **The Crown Hotel**. The ideal receptionist should be friendly and hospitable. We are looking for someone who puts our people at the heart of everything we do, is passionate for customer service and hospitality.

**Responsibilities**:
1. Greet guests as they arrive, ensuring smooth check in and check out

2. Manage room reservations and ensure that all guest information is accurate and up-to-date

3. Process guest payments and ensure that all financial transactions are accurate and secure

4. Respond to guest inquiries and requests for assistance in person and over phone

5. Report any health and safety issues/ maintenance issues to the relevant department

6. Collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded

**Pre-Requisites**

1. Should have a background in Front office Hospitality

2. Should be willing to multitask

3. Passion for the Hotel industry

4. Familiarity with hotel property management systems (PMS) preferably rezlynx

5. Proficiency in Microsoft Office and basic computer skills

6. Professional appearance and demeanor

**Salary**: £11.42 per hour

Ability to commute/relocate:

- Cricklewood, NW2 3ED: reliably commute or plan to relocate before starting work (required)

Work Location: In person