Tenancy Support Assistant

3 weeks ago

Monmouthshire, United Kingdom Mind Monmouthshire Full time

**Job Title**

Tenancy Support Assistant

**Salary Scale**

SCP Scale Points 6-7 (£21,968-£22,369) per annum pro rata

**Location**

Based at varying offices and properties owned and managed by Mind Monmouthshire across the county

**Contract hours**

37 hours

**Responsible to**

Project Lead - TASL Service

**Expenses**

Expenses incurred in carrying out the duties of the post will be reimbursed including travel to work places other than your primary workplace.

**Job Purpose**

Working under the direction of Project Lead, the Tenancy Support Assistant will be assigned tasks from across the service caseload. A large part of the role is based upon administrative duties, which support the recording and reporting of funder-required paperwork to the Project Lead on a weekly basis.

The Tenancy Support Assistant will undertake a range of activities with service users which support the current support plan objectives and focus on developing a client’s confidence to undertake the skills they need to live independently. The service will be delivered in a highly person centred and personalised way.

Support Assistants are a key part of our service and provide essential day to day administration and practical support to the service.

**Specific Responsibilities**

Provide support to a small caseload of service users in their own homes, as part of a team.

Act as an initial point of reference on the phone, or in an office area as required.

Carry out office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.

Have an awareness of the service users support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.

Contribute to the formulation and delivery of person-centred support plans.

Assisting service users with day-to-day support and tenancy issues, sign posting to appropriate agencies.

Promote and encourage a high level of service user involvement, consultation and communication.

Using IT systems appropriately including adding updates on internal audit systems.

Advise management promptly of any signs of problems or concerns about a service user.

Recognise signs of distress in service users and identify ways to reduce this.

To correspond and liaise as necessary with external agencies on behalf of service users.

Attend relevant meetings, training courses, Personal Development Plan and 121 sessions as required.

Follow all health and safety and lone working procedures, reporting any discrepancies.

Report any issues of anti-social behaviour to a senior staff member.

Ensure culture and diversity issues for the service user are considered at all times, and report any forms of discrimination.

Support and assist clients with life skills activities.

To carry out any other reasonable duties as required by your line manager, the CEO, or Board Members of Mind Monmouthshire.

**Team Responsibilities**

To understand the importance of a person-centred approach and be accountable for delivering your role in the most effective way.

Work as part of a team to deliver a high standard of service to service users.

To keep referrers, prospective tenants/applicants informed of progress and the outcome of their referrals.

To establish and maintain good links with local statutory and voluntary agencies and other community resources, individual grant giving charities or specialist agencies to support service users.

To maintain confidentiality in line with organisational policy in relation to service users, staff and business confidentiality.

Have an awareness and commitment to Mind Monmouthshire Policies and Procedures and Vision.

**Person Specification**

**Experience**

**Essential**

Experience of working in an administrative role where robust recording, and reporting within deadlines was expected and maintained.

**Desirable**

Experience of working with vulnerable people.

**Skills and abilities**

**Essential**

The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need.

The ability to understand and implement professional boundaries.

A commitment to enabling, rather than doing for.

The ability to identify solutions to problems and implement them.

The ability to actively contribute ideas and suggestions that improve the quality of service.

**Desirable**

An understanding of the principles of planned support and working with vulnerable people.

The ability to initiate and maintain constructive relations with clients, colleagues and other professionals from a wide variety of cultural and social backgrounds.

An ability to effectively liaise with a range of service providers or agencies in order to establish or improve quality of life for vulnerable people.

**Knowledge**

**Desirable**

An understanding of mental health issues.

Knowledge and understanding of the roles of external agencies (Soc

  • Housing Surveyor/Clerk of Works

    4 weeks ago

    Monmouth, Monmouthshire, United Kingdom Carrington West Full time

    Clerk of Works/Housing Surveyor £3 month contract! (Clerk of Works / Housing Surveyor is required to assist in the provision of an efficient repairs and maintenance service and the delivery of associated housing management service. Contribute to improvements to the housing stock and delivery of associated housing services including contractor monitoring....

  • Support Assistant

    7 days ago

    Monmouthshire, United Kingdom Llamau Limited Full time

    At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality. 30 years ago Llamau was founded to provide homeless teenagers with a safe...

  • Learning Support Assistant

    3 days ago

    Monmouth, Monmouthshire, United Kingdom Tradewind Recruitment Full time

    Are you passionate about making a positive impact on children's lives? Are you looking for a rewarding opportunity in a well-regarded Primary school in Caerphilly? We are currently seeking a dedicated and enthusiastic Long Term Learning Support Assistant (LSA) to join our dynamic team. This is a fantastic opportunity to work in the foundation phase,...

  • Health Care Assistant

    5 days ago

    Monmouthshire, United Kingdom Specific Healthcare Full time

    **Join Our Compassionate Team in Monmouthshire** **Healthcare Assistant Position Available** We are currently seeking a compassionate and dedicated individual to join our healthcare team as a Healthcare Assistant. This role is a cornerstone of our patient care system, offering a unique opportunity to make a significant impact on the well-being of our...

  • Care Assistant

    4 weeks ago

    Monmouthshire, United Kingdom Medhurst Residential Home. Full time

    Medhurst requires a Care Assistant with the relevant experience and holding a minimum level 2 qualification. Responsible for carrying out all assessed care needs to individuals in a dignified and respectful way under the supervision of Seniors. To always uphold the code of professional practice and standards. treat every person as individuals. To support...

  • Veterinary Care Assistant

    4 days ago

    Monmouthshire, United Kingdom Vets for Pets Full time

    Veterinary Care Assistant Newport Vets4Pets We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Newport Vets4Pets. Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory...

  • Volunteer Assistant Cadet Leader

    6 days ago

    Monmouthshire, United Kingdom Gwent Police Full time

    Force 1- Gwent Police- Role Type 1- Volunteers- Business Area 1- Volunteers- Department 1- East Cadets- Location 1- Forcewide- Hours per Week 1- Other- Hours per week - Other 1- 2-3- Type of Contract 1- Volunteer- Level of Welsh language ability required? 1- 1- Closing Date - 14/12/2023, 13:00 - Job Advert Description 1- Would you like the opportunity to...

  • Nursery Assistant Assistant

    1 day ago

    Chepstow, Monmouthshire, United Kingdom TeacherActive Full time

    Nursery Assistant Start date - ASAP, Chepstow 83+ per hour Do you have 6 months experience working with children? Are you passionate about working with children? TeacherActive are looking for a Part Time Nursery Assistants in Chepstow to work within one of our nurseries to help support with young children. The nursery is looking for a Nursery Assistant...

  • Maintenance Assistant/ Administrator

    2 weeks ago

    Caldicot, Monmouthshire, United Kingdom Richard Everson Recruitment Full time

    I am looking for a Maintenance Assistant / Administrator. My client is looking to grow their maintenance department to assist in day to day support for its continually growing quarry and mining fleet. It's an exciting opportunity to join a close-knit team working within one of the country's leading mobile plant suppliers to the aggregates and minerals...

  • Weekend Carer Assistant

    1 day ago

    Monmouth, Monmouthshire, United Kingdom City & County Healthcare Group Full time

    10 per hour Travel time: £11.44 per hour plus 30p mileage Shifts available: Flexible hours that work for you. With a career as a Care Assistant at Abacare, every day will be different to the next. Enhanced occupational maternity and adoption pay Enhanced occupational paternity pay entitlement Pension scheme Benefits and wellbeing platform 28 days...

  • Maintenance Assistant/Administrator

    2 weeks ago

    Caldicot, Monmouthshire, United Kingdom Richard Everson Recruitment Full time

    I am looking for a Maintenance Assistant / Administrator. My client is looking to grow their maintenance department to assist in day to day support for its continually growing quarry and mining fleet. It's an exciting opportunity to join a close-knit team working within one of the country's leading mobile plant suppliers to the aggregates and...

  • Nursery Assistant

    1 week ago

    Monmouth, Monmouthshire, United Kingdom TeacherActive Full time

    Nursery Assistant - Summer Work Start date – May/June/July/August, Caerphilly Rate of pay - £12.83 per hour Do you enjoy supporting children and developing children? Are you looking for an opportunity to grow and develop your skills? Are you looking for summer work alongside your studies? TeacherActive are looking for Nursery Assistants in Newport...

  • Maintenance Assistant/ Administrator

    3 weeks ago

    Caldicot, Monmouthshire, United Kingdom Richard Everson Recruitment Full time

    I am looking for a Maintenance Assistant / Administrator. My client is looking to grow their maintenance department to assist in day to day support for its continually growing quarry and mining fleet. It's an exciting opportunity to join a close-knit team working within one of the country's leading mobile plant suppliers to the aggregates and minerals...

  • Maintenance Assistant

    2 weeks ago

    Caldicot, Monmouthshire, United Kingdom Mando Solutions Ltd Full time

    Mando Solutions are recruiting on behalf of a prestigious Construction business based in the Caldicot area, they are looking to add an experienced maintenance assistant into their plant maintenance division, this is a temporary contract with a view of potentially becoming a permanent role. Job Roles / Duties Opening, updating and closing repair and service...

  • Maintenance Assistant

    2 weeks ago

    Caldicot, Monmouthshire, United Kingdom Mando Solutions Ltd Full time

    Mando Solutions are recruiting on behalf of a prestigious Construction business based in the Caldicot area, they are looking to add an experienced maintenance assistant into their plant maintenance division, this is a temporary contract with a view of potentially becoming a permanent role. Job Roles / Duties Opening, updating and closing repair and service...

  • Maintenance Assistant/ Administrator

    2 weeks ago

    Caldicot, Monmouthshire, United Kingdom Additional Resources Ltd. Full time

    Maintenance Assistant / Administrator Caldicot, Gwent (Office based) Full Time, Permanent, Monday - Friday, 08:30 - 17:00 Our client is a privately owned mineral and aggregates contractor with extensive experience in the plant industry. As a Maintenance Assistant / Administrator, you will report directly to the Head of Field Service and provide...

  • Maintenance Assistant

    7 days ago

    Caldicot, Monmouthshire, United Kingdom Mando Solutions Ltd Full time

    Mando Solutions are recruiting on behalf of a prestigious Construction business based in the Caldicot area, they are looking to add an experienced maintenance assistant into their plant maintenance division, this is a temporary contract with a view of potentially becoming a permanent role. Job Roles / Duties Opening, updating and closing repair and service...

  • Maintenance Assistant/ Administrator

    6 days ago

    Caldicot, Monmouthshire, United Kingdom Jobit Full time

    Maintenance Assistant / Administrator Caldicot, Gwent (Office based) Full Time, Permanent, Monday - Friday, 08:30 - 17:00 Our client is a privately owned mineral and aggregates contractor with extensive experience in the plant industry. As a Maintenance Assistant / Administrator, you will report directly to the Head of Field Service and provide...

  • Nursery Assistant

    3 weeks ago

    Chepstow, Monmouthshire, United Kingdom TeacherActive Full time

    Nursery Assistant Start date – ASAP, Chepstow Rate of pay - £12.83+ per hour Do you have 6 months experience working with children? Are you passionate about working with children? Do you drive? TeacherActive are looking for a Part Time Nursery Assistants in Chepstow to work within one of our nurseries to help support with young children. The nursery...

  • Care Assistant

    1 day ago

    Monmouth, Monmouthshire, United Kingdom City & County Healthcare Group Full time

    Company Description Location: Pengam, Tir-Y-Berth , Bargoed , Aberbargoed, Fleur-de-lys, Cefn Fforest , Blackwood, Pontllanfraith, Newbridge, Crumlin, Rhymney, CF81 and NP24 Pay Rate: £12.10 per hour Travel time: £11.44 per hour plus 30p mileage Shifts available: Flexible hours that work for you. Access to vehicle required: Access to vehicle required...