Customer Service Consultant

4 weeks ago


Barnard Castle, United Kingdom Darlington Building Society Full time

Do you have experience in working in a customer service environment? Are you brilliant with people? Do you pride yourself on providing a first-class customer experience?

Then we have a role for you

About the role:
We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of the faces of the Darlington Building Society in the area of Darlington.

As a Customer Service Consultant, you will be engaging in conversations to find out your customer's needs, providing information to our new and existing customers about the full range of financial products and services that we offer. By getting to know our customers through meaningful conversations, you will assist them in reaching their goals by identifying the best products to suit their needs, while providing a clear, helpful service.

Your role will be an important part of our branch network. Having valuable conversations with every customer, face-to-face or over the phone. So, whether you are promoting a new product or resolving a problem, you’ll always place our customers’ needs at the heart of everything you do.

In return, we will provide you with continuous training and development as well as opportunities to grow and progress your career within the Darlington Building Society

We are looking for people who:

- If you are really passionate about delivering exceptional customer service
- Enjoy meeting new people and engaging in meaningful conversations
- You are a great listener & have good attention to detail
- Work well within a team and have a ‘one-team’ mindset
- Have excellent communication skills both written and verbal

Why Work For Us?

We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and well-being. Darlington Building Society had a Passion For Talent allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.

What we can offer you:

- Annual Bonus Scheme
- Performance Linked pay progression
- 10% Employee Contribution Pension Scheme
- 4 x Annual Salary Life Cover
- Minimum of 2 days for volunteering
- Employee benefits platform
- Health Care Cash Plan
- Access to trained mental Health First Aiders & 121 private counselling support
- Cycle2work scheme
- Gym Discount
- Enhanced Family Friendly Leave Entitlements

PLUS MANY MORE

To find out more information please look at our Careers page

About our Society

Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.
At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our Tubwell Row Branch.

Shift Pattern: Full time (27.5) 2-week working pattern; Work 2 out of 4 Saturdays
Location: Barnard Castle

**Job Type**: Permanent

**Salary**: £21,021.10 pro rota

For further information on the roles we are hiring for please click on the link below or please get in touch with our talent team

If you wish to see our privacy notice please see below

Privacy - Darlington Building Society

**Job Types**: Full-time, Permanent

**Salary**: £21,241.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Barnard Castle, DL12 8PU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • Barnard Castle, United Kingdom Darlington Building Society Full time

    Do you have experience in working in a customer service environment? Are you brilliant with people? Do you pride yourself on providing a first-class customer experience? Then we have a role for you!!! About the role: We have the opportunity for you to join something special. We are looking for an individual to join our team and become one of the faces of...


  • Barnard Castle, United Kingdom NFU Agency Full time

    **The Role**: **Customer Service Adviser** **Salary: £16,000 - £21,000 (dependent on experience)** **Full time** **Permanent Contract** **Location: Barnard Castle, County Durham** **Monday to Friday 9am-5pm with 1 hour lunch** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life,...

  • Travel Consultant

    1 month ago


    Barnard Castle, United Kingdom Worldchoice Kyle Travel Full time

    **About us** **Kyle Travel Worldchoice**, established in 1982 with offices in Yarm, North Yorkshire and Barnard Castle, County Durham. We have built our reputation over many years as professional and reliable independent travel agents with a high volume of repeat clients and we will be celebrating our 40th year of trading in 2022. Being independent means...


  • Barnard Castle, United Kingdom EE Full time

    Where : DarlingtonnFull time : PermanentnSalary : £19,500 per yearnHourly rate:£10.00nThe RoleAre you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.Join ourmulti award winningApprenticeship scheme and you’ll use your charm, enthusiasm and belief...


  • Barnard Castle, United Kingdom EE Full time

    Where: DarlingtonFull time: PermanentSalary: £19,500 per yearHourly rate: £10.00The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and...


  • Barnard Castle, United Kingdom Barclays Full time

    **Senior Customer Service Advisor -Part Time** **Barnard Castle** **Salary - £25,000 Pro Rata, per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per...

  • Customer Team Member

    4 weeks ago


    Barnard Castle, United Kingdom Coop Full time

    **Customer Team Member** - Location: 17 Horsemarket, Barnard Castle, DL12 8LY- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview- Full, paid...


  • Barnard Castle, United Kingdom Adecco Full time

    Our client is looking for Customer Service Fields Agents to work across Cleveland from 19 th June to 7 th July. Training will be starting on the 12th of June. The role will entail visiting various retail and hospitality outlets within a set location to conduct a brief survey relating to a product they are currently using. All details and questions will be...


  • Barnard Castle, United Kingdom Adecco Full time

    Our client is looking for Customer Service Fields Agents to work across Cleveland from 19 th June to 7 th July.Training will be starting on the 12th of June.The role will entail visiting various retail and hospitality outlets within a set location to conduct a brief survey relating to a product they are currently using. All details and questions will be...

  • Customer Assistant

    3 weeks ago


    Barnard Castle, United Kingdom Lidl Full time

    Weekend only Summary £12.40 - £13.00 per hour | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no...

  • Customer Adviser

    3 weeks ago


    Barnard Castle, United Kingdom Newcastle Building Society Full time

    **About the Role** Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities? Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect...

  • Customer Team Member

    3 weeks ago


    Barnard Castle, United Kingdom Coop Full time

    **Customer Team Member** Location: 17 Horsemarket, Barnard Castle, DL12 8LY Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training...

  • Customer Team Leader

    2 weeks ago


    Barnard Castle, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 9-12 Chapel Row, Middleton in Teesdale, Barnard Castle, DL12 0SN - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings of 6am (store opening), afternoons, late evenings of 10pm (store closing) and weekends,...

  • Customer Team Member

    1 month ago


    Barnard Castle, United Kingdom Coop Full time

    **Customer Team Member** Location: 17 Horsemarket, Barnard Castle, DL12 8LY Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Various shifts, including early mornings from 6am, afternoons, late evenings until 10pm,and weekends, to be discussed at interview. Full training...


  • Barnard Castle, United Kingdom TheTechTeam Full time

    **We are looking to add an Afternoon and Evening Customer Assistant to our growing team who provide local experts to home users baffled by technology. We are looking for people based Barnard Castle and surrounding areas.** **The role**: - Visiting customers in their home, resolving problems with their computers, tablets and smartphones as well as setting...


  • Barnard Castle, United Kingdom Lidl GB Full time

    Summary £12.40 - £13.00 per hour 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same....


  • Barnard Castle, United Kingdom TheTechTeam Full time

    We are looking to add an Afternoon and Evening Customer Assistant to our growing team who provide local experts to home users baffled by technology. We are looking for people based across Durham, particularly Barnard Castle and surrounding areas.The role: Visiting customers in their home, resolving problems with their computers, tablets and smartphones as...


  • Barnard Castle, Durham, United Kingdom EE Full time

    Where: DarlingtonRead the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Full time: PermanentSalary: £19,500 per yearHourly rate: £10.00The Role Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to...

  • Service Colleague

    3 weeks ago


    Barnard Castle, United Kingdom Asda Full time

    Service Colleague - Durham Job TitleService ColleagueLocationAsda Living DurhamEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week16Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date24 June 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety...

  • Service Driver

    2 weeks ago


    Barnard Castle, United Kingdom Teesdale Event and Site Services Full time

    A rare and exciting opportunity has arisen for a Service Driver to join Teesdale Event and Site Services, part of Border Group Ltd, based at our depot near Barnard Castle. **Job Role** During the course of completing deliveries and collections, our Service Drivers are also responsible for maintaining and cleaning our toilet facilities at construction and...