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Technical Support Assistant
2 months ago
We are currently recruiting for 2 x Technical Support Assistant's to join a local busy team within Sunderland.
**The Role**:
- Provide a technical administrative support service whilst delivering a first-class professional service to customers.
- Work in partnership with other Sections and Directorates of the Council and external organisations.
- Assisting in dealing with queries and representations from internal/external clients, Council members and others.
- Deal with and support the use of maintenance, scheduling, and asset systems. *Give excellent customer service when dealing with customers, processing complaints on MS Dynamics/Report It, developing an understanding of Environmental Services.
- Create SAP works orders for all reactive and routine maintenance and servicing requests, including internal sub orders for schemes work.
- Undertake procurement of materials and contractors including obtaining prices via the use of framework documentation or requesting quotations and creation of purchase orders.
- Take receipt of deliveries ensuring the requisitioner is informed of the delivery. Process requests for payment; checking invoices for accuracy, goods receipting and working with Accounts and suppliers or contractors to resolve queries and blocked invoices promptly.
- Confirm all operatives’ hours in a timely manner and collate return prior to submitting it to Payroll.
**The Person**:
- Must have 5 GCSE'S including English and Math's at grades 5 (A-C) or above.
- Must have previous or similar experience.
**Job Types**: Temporary contract, Full-time
**Salary**: £11.59 per hour
Work Location: In person
Reference ID: tsacc
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