Visitor Experience Officer

2 weeks ago

London, United Kingdom National Trust Full time

Can you help us encourage Londoners to support our cause? We have an exciting opportunity to work across two very different National Trust properties as part of a close-knit team. We are looking for a hardworking and enthusiastic Visitor Experience Officer to support the delivery of exceptional experiences for all our visitors and supporters.

This is an annualised role with a suggested working pattern of 4-5 days a week during the visitor season March to October, to include Thursdays, Fridays and Sundays. The remaining hours will be worked on weekdays November-February.

**The salary advertised is inclusive of £4,465 Inner London Weighting allowance per annum.**

**Interviews for this role will be held on March 14th.**

What it's like to work here:You’ll be both part of a small but agile property team and part of a wider London portfolio team. Working with us will give you a valuable opportunity to build networks, consult and share practices with many regional colleagues.

Fenton House is a substantial 17th-century house with far-reaching views across the city, and home to world-class collections of decorative and fine art, amassed by a host of collectors.

By contrast, 2 Willow Road, also in Hampstead, is a 1930s modernist home, designed and lived in by Ernö Goldfinger and his family.

Working across both London sites presents a valuable opportunity to be closely involved in a range of exciting and forward-thinking initiatives.

What you'll be doing:As Visitor Experience Officer, you’ll support the delivery of exceptional customer service, interpretation and programming. Working alongside other members of the team, you’ll help develop engaging and meaningful experiences that welcome, move and inspire all our visitors.

You’ll love what you do and enjoy sharing your knowledge and passion with others. You may be encouraging visitors to take a closer look at a particular collection, supervising and supporting volunteers, checking presentation around the sites, or helping produce copy for our web pages.

You’ll be a visitor day duty manager on a rota with colleagues, opening and closing Fenton or 2 Willow Road and being on call to support volunteers as they welcome and guide visitors.

You’ll manage and support the volunteer visitor welcome team, working together to create outstanding experiences. You’ll be involved in rota organisation, briefings and supervision during the visitor day.

**Please also read the full role profile attached to this advert.**

Who we're looking forIt’s a meaningful role at a lively property, and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

- Experience of working to multiple deadlines and managing own workload
- Organisational and planning skills, and a good eye for detail
- Understanding of the aims and ethos of the National Trust
- Good communication skills
- A hard working approach, be committed and a team player
- Experience of producing interpretation, marketing or promotional material
- Knowledge of relevant Health & Safety procedures

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (1560 hrs py)

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