Credit Controller

3 months ago


Manchester, United Kingdom Aimée Willow Connex Full time

Credit Controller Credit Control

Manchester - North West

Role Overview:
Working within the existing Collections team of a well established asset finance leasing company to facilitate the collection of any overdue debts.

Main

**Responsibilities**:

- To proactively resolve credit control issues to prevent debts becoming overdue; cancellation or amendments to Direct Debit Mandates or customer queries.
- Predominantly responsible for collecting debts 1-31 days overdue.

Negotiating repayment plans and ensure they are met. Advising the credit manager of potential risks with customers defaulting on payment.

To follow the collections policy guidelines to ensure compliance with collections guidelines and legal requirements

Treating customers fairly and sympathetically.

Ensure all actions relating to credit control; calls/payments/disputes are accurately recorded on ICE.

Other Duties:
Any other reasonable tasks at the request of the company management. Provide cover for other areas of the business at the request of the management.

Key Skills and Behaviours

Must be self motivated and be able to work on own initiative.

Must be able to work under pressure and deliver decisions within a timely manner to meet SLAs

Work well within a small team whilst working independently.

Have good communication skills, both written and verbal and have excellent telephone manner.

Be able to build positive professional working relationships with our introducers, suppliers and service providers.

Good numeracy skills and be confident working with numbers.

Be hard working, proactive and enthusiastic.

Good time management skills and able to prioritise workloads to ensure targets are met.

High attention to detail and high levels of accuracy. Identify opportunities.

Be willing to take on additional and varied tasks to support the business requirements.

Experience/Qualifications

Ideally a minimum of three years credit control experience in a similar financial organisation.

Familiar with the SME market

IT literate. Good background education.


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