Receptionist

5 months ago

Crewe, United Kingdom ao.com Full time

**About The Role**:
Here at AO, we are continually striving to improve the service in our reception area, we want to be the best. As the first place you come into when entering the building and the first people who answer the phone it is essential that the front of house service is a lively, friendly, fun, pleasant and positive encounter.

If you are genuinely enthusiastic, vibrant, professional, and dynamic this role could be for you. Your intention should be to provide a fabulous first impression and an experience that will last.
- Salary: £22,115 per annum
- Hours: Monday-Friday, 8am-4:00pm (37.5 hours per week)
and Permanent Contract
- Location: AO Alpha Building, AO Logistics, Weston Road, Crewe CW1 6BF

**Here's What You Can Expect To Be Doing**:

- Greeting visitors on arrival ensuring that they feel welcomed into a friendly and fun environment
- Various administration tasks
- Raising purchase orders and managing stock including stationary, consumables etc.
- Printing / validating invoices
- Access control system -net2
- Car Park management
- Assist with health and safety duties
- Handle all incoming and outgoing post and parcels to ensure that they reach their intended recipient
- Answering and transferring all of reception incoming calls in a courteous and professional manner
- Meeting room management
- Hotel and travel bookings
- Maintaining a clean, welcoming environment
- Office communications.
- General office administration for the wider business.

**A Few Things About You**:

- Experience in hospitality or front of house along with Customer Service is essential
- Excellent interpersonal skills and telephone manner.
- Excellent communication and relationship building skills.
- Well presented with a customer focused approach and a friendly and confident manner.
- Competent user of Microsoft Office software including Outlook Diary/Calendar, Word and Excel
- Self-starter who is motivated with the ability to time manage and prioritise tasks
- Excited to be part of the wider business by getting involved in other areas and tasks.
- Open to learn and grow to continually improve the reception service.

**A Bit About Us**:
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

**Our Benefits**:
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
- Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.
- Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us)
- Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
- Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access
- Discounts; exclusive discounts across our product range.
- Family leave; Enhanced Maternity, Paternity and Adoption leave.
- Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
- On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks

To see all our benefits and perks, visit our AO Benefits page.

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