2nd Line Support
3 weeks ago
2ND-3RD LINE | END USER SUPPORT ENGINEER | ON SITE | CONTRACT | OUTSIDE OF IR35 | £225-£325 PER DAY | 3-6 MONTHS |
We are actively looking for an experienced 2nd-3rd line end user support engineer for an immediate starting contract which would be lasting 3-6 months.
More details about the role;
Essential Skills/Experiences:
- Microsoft certification in at least one of operating system or Office365 or Azure
- 2+ years of working within a multi-national organisation with relevant experience in Modern Workplace/End User Support
- Hands-on experience in large-scale 24/7 enterprise environments hosting 000’s of users, complex systems, multiple cloud services and business locations
- Technical administration of Microsoft end user/MW technologies: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365 with EMS
- Office Audio-visual and printing
- Corporate security controls e.g. endpoint protection, web filtering, mobile device management
- Very good communication and presentation skills in written and spoken English with additional languages a bonus
- Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data)
- Manage and own escalated issues to resolve incidents and critical support/service tickets
- Tenacity to hold our internal IT teams & resolver groups accountable
- Flexible and adaptable to changing business needs and processes
- Confidence and presence to deal with management
- Ability to prioritise/schedule tasks personally
- Able to quickly identify potential problems and seek advice when required
- Able to quickly grasp and interpret salient information
- Organisational and administrative skills
Desirable Skills/Experiences:
- Modern Workplace or End User IT architecture technical solutions design and implementation
- Root-cause problem analysis and remediation
- Manufacturing / Operational Technology environments
- Understanding of ERP & CRM systems using Microsoft or equivalent technology
- Experience with Apple MacOS in corporate environments
2ND-3RD LINE | END USER SUPPORT ENGINEER | ON SITE | CONTRACT | OUTSIDE OF IR35 | £225-£325 PER DAY | 3-6 MONTHS |
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