Goods In/out Supervisor
7 months ago
At ARCT Transport Ltd we specialise in logistics holding many years experience in this sector. Our bread and butter is the delivery of multi-component goods, requiring a two-person lift. An attractive aspect of this role is **a rota which allows ample rest and a life-work balance.** Often a rare commodity in the logistics sector
**This role is Monday - Friday 12.00pm - 8.30pm.**
We are looking for a talented **Goods in/out supervisor **to join our team in our **Livingston** Hub - someone who will work closely with our Ops and Depot Managers and who will add value to the operation
So, what will you be doing
**Systems**
- To monitor workflow throughout the day and maintain supportive telephone conversations with crews while on the road to ensure FTR, epod usage and first-class customer experience are guaranteed, and subsequently reflected in HCS feedback.
- To ensure deliveries are received, expedited, and monitored on a continual basis.
- To ensure all drivers are competent using clock-in system, Lightfoot, EPOD, training, defect and debrief app.
**Operations**
- To ensure the warehouse runs smoothly and efficiently at all times, with proper checking.
- To report to Operational Management Team.
- To investigate complaints from negative verbatim as first port of call.
- To provide presential and remote support to delivery crews, making sure deliveries are completed on-time throughout the day.
- To meticulously monitor the checking in and out of goods, with an eye for detail.
- To troubleshoot any problems as and when they arise.
- To provide direction and assistance to warehouse staff.
- To focus on first-class service to customers and team members to ensure KPIs are kept consistently high.
- To reinforce any corporate messages needing dissemination to warehouse staff and delivery crews.
- To build a positive and motivational working environment.
- Fleet
- Meet vans between delivery runs and on return base to check for return and paperwork and to engage with crews on how their days are going.
- At end of day check vehicle for paperwork, returned goods and heath check with crews in conjunction with consultation of debrief app.
**Job Duties**
- To check morning routes for anomalies.
- To despatch delivery crews.
- To process trailer load sheets and route load sheets for the following day.
- To prepare contractor jobs for despatch.
- To route deliveries.
- To receive any fails, damages, or exceptions.
- To report on any said fails, damages, and exceptions.
- To receive trailers and print delivery manifests for the following day.
- To assume a restorative and supportive role between all members of staff.
- To move between different hubs to support the operation as required
- To offer a positive corporate image of ARCT Transport Ltd at all times.
- To continually monitor performance of the team and your own personal development.
- To engage with all training.
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
Reference ID: Goods_Supervisor
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