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Customer Service Leader
4 months ago
**Do you have a passion for delivering the best customer service experience?**
**Looking for the autonomy to grow?**
Based in Sudbury this is an independent retailer who supports customers all over the UK and Europe.
This is an exciting position within the Customer Service department where you will be supporting the growth of the business and have a team leader responsibility of ensuring the department flourishes and runs in an efficient manner.
- Provide stock updates
- Provide pricing and quotes to customers
- Update customers on delivery updates
- Work closely with customers to support them with problems through to resolution
- Coach and develop new customer service employees
- Keep customer records up to date and accurate
- Analyse reports, gather statistics and present to directors and management
- Engage with customers to promote an excellent customer experience
This position will suit you if you have previous Customer Service, Account Management, Sales or previous experience leading a team.
Keep skills that would be beneficial for this role would include; strategic thinking, strong communication and organisational skills to prioritise own and teams workload.
Interviewing now
- ** Permanent Opportunity**:
- ** Free parking onsite**:
- ** Monday to Friday 8:00- 17:00**:
- ** £25,000- £30,000 (DOE)**:
- ** 1 hours lunch**:
- ** 28 days annual leave**:
- ** Full training provided**:
- ** Progression opportunities**:
- ** Immediate start available**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Tanita House
