Lead Receptionist

2 months ago

Birmingham, United Kingdom CBRE Full time

To greet clients and visitors, to ensure that all Workplace Experience Hosts maintain the desired level of customer experience. Exceeding expectations on a regular daily occurrence.

Provide an exceptional Customer Service experience to the client and their guests, acting as a single point of contact for any escalations that the Workplace Experience hosts may have.

To ensure that the Workplace Experience Hosts, maintain an efficient guest registration and host notification with the ability to remember guest names and faces, assist guests with e-registration.

To daily monitor that your team are explaining H&S/Evacuation procedures to each guest and non-resident visitors on arrival to site.

To maintain a presence around the front of house area and office area, ensuring a positive interaction with building users in all areas. Making sure your team are carrying out the meet and greet on a daily basis, particularly at peak times.

Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.

Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.

Book taxis and cars for staff and visitors as required from the approved site suppliers.

Administer the bookings for meeting rooms and inductions if required

To be competent and confident in the use of a range of relevant IT systems.

To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.

To undertake general team administration duties for the Facilities Management operation as directed.

To take ownership for the visual standards of the entire reception, hospitality and site meeting room areas and all related areas that impact on the Customer Experience.

Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.

Assist Security and Travel Planner with issues related to access cards and parking

Coordinate use of visitor parking managing expectations

Prompt and professional answering of telephone calls, taking messages and transferring of calls and information as required

Replenishment of front of house refreshments and checking of the standards in the area

Coordinating meeting room and hospitality bookings and liaising with our caterers if required

Maintaining and ordering stationery for front of house

Assistance with Audio Visual Equipment set up within the conference suite and meeting rooms if required

Providing health & safety information for new starters

Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team

Be aware of and work to contractual service levels and key performance indicators

Be innovative and strive for continuous improvement

Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.

To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams

To liaise with key stakeholders to organise and celebrate key seasonal events for building users

To help build a directory of building concierge type services

To carry out any reasonable request from management

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: WEL-BIRM

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