Head of Cyber Operations
2 days ago
Job ref:
1200746/001_1660826777
- Location:
Hampshire, England
- Sector:
ICT, Defence and Security
- Job type:
Permanent
- Salary:
£80000 - £120000 per annum
- Contact:
Liam Parsons
- Published:
about 5 hours ago
- Start date:
ASAP
- Consultant:
Liam Parsons
**Head Of Cyber Operations**
Permanent opportunity
- Based in Hampshire
- Hybrid Working
- Between £80,000 - £120,000 per annum DOE
- Company benefits
**Responsibilities**
- To take ownership and manage all aspects of managed service delivery across the technical teams
- To formulate and / or re-engineer delivery processes & procedures
- Define and build a highly skilled team of technical security professionals covering multiple areas of cyber including, SOC, Engineering, Infosec and architecture.
- To organise, attend and chair Customer Service Meetings & Service Reviews
- To manage and encourage Contract Renewals for all SOC Customers
- To promote exceptional customer satisfaction
- To effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and adhoc management requests
***
**Required Skills**:
- Previous experience of working in a similar role
- Have a wealth of experience in cyber security and understand the principles of cyber security, risk management, compliance and project management.
- Experience creating and following processes for Incident Management, Event Management, Problem Management, Change Management, Release Management, Service Design & Transition, and 3rd Party Supplier Management
- Has a deep commitment to and passion for Continual Service Improvement
- Ability to communicate at all levels; strong written and spoken communication skills
- Ability to produce documentation for customer RFP, RFI and proposals
- Is able to stay calm under pressure
- Experience of working to GDPR regulations
**Desirable**
- Experience of working in an ISO 27001 & ISO 20000-1 compliant environment
- Management & Leadership Training or Certifications
- ITIL Foundation, Specialist, Strategist or Leader Certifications
- CompTIA Security+ / CompTIA CYSA+
- Passion for Information technology / Information security
- A focus around cyber security, including professional certifications: CISSP, CISM, ISO27001, SANS etc.
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