Customer Advisor

2 weeks ago


Middlesbrough, United Kingdom Middlesbrough Council Full time

Are you looking for a new challenge? If so, we are currently seeking to recruit a Customer Advisor to work within our Access Safeguarding Team. The role is the front door into Adult Social Care, which is fast paced and at times challenging. So, if you enjoy working under pressure this is the role for you.

Middlesbrough Adult Access Safeguarding team support adults, age 18+, families and informal carers to live an enjoyable life as independently as possible. We take a strength based and empowering approach, looking at Prevention and Reablement and current support systems available to the individual.

The service is very keen to promote flexible working for all staff. This includes agile working at home as well as a base at the newly renovated council building, Fountains Court.

Middlesbrough Council offer superb training and development opportunities via our online training portal and through our workforce development lead. As a service we are also committed to supporting our staff and providing a healthy work culture. Staff have access to regular supervisions as well as other staff support forums.

Middlesbrough Council is an exciting and rewarding place to work. We have strong Council Values that underpin every aspect of the council and the services we provide. New staff joining Middlesbrough can expect a welcome induction for the Chief Executive as well as a full induction program within the team.

Applications are sought from individuals who are committed to demonstrating the values of Middlesbrough Council and who will also:

- Have effective communication skills. _
- Be able to work in a busy environment and to tight time scales. _
- Be committed to providing an excellent customer experience. _

We will support you by providing regular supervision and access to training.

**Please note that as this a career link grade post, a level of independent practice would need to be evidenced to move through to the higher grade.**

**For an informal discussion please contact Claire Nightscales - Team Manager on 01642 729341.**

Telephone**:01642 727088



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