Network/provisioning Co-ordinator

**PURPOSE OF ROLE**
- To ensure effective and precise completion of system and network installations. Also all in house systems are accurate and information properly stored

**KEY TASKS**
- Maintain constant communication with customers when arranging system installations and network services transfers/installs
- Monitor timely resolution of all orders that are “on hold”
- Verify that all initial paperwork received is correct and complete
- Commence the Installation procedure and liaise with all relevant 3rd parties of the next stages
- Order all customer network and broadband requirements in a timely and accurate manner
- Ensure all customer communications are logged on the CRM system and all processes are followed correctly.
- Assist the setup of customer billing and fixing of rejects during monthly billing process.
- Ensure all customers are happy at the completion of installation and all tasks on CRM system are completed.
- Request and monitor timely resolution of number porting
- Sell additional products to customer where appropriate and follow retention procedures
- Undertake effective time management and completions of set tasks
- Demonstrate knowledge of key products and services
- Identify areas for improvement and make recommendations
- Build effective inter-departmental working relationships
- Understand Health and Safety policy and procedures
- Provide any requested monthly/weekly reports on time and accurate
- Additional ad-hoc reports and duties
- Ensure that the office and work space is kept clean and tidy

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: Installation/Provisioning Co-ordinator