Retail Sales Associate

**Person Specification**
- People skills - you will be representing Sopha while talking to our customers and using your knowledge to inspire them in making decisions for their home.
- General Physical Fitness - this role will include delivering furniture to customer’s homes and moving furniture in store.
- Attention to detail
- A positive attitude with a willingness to learn
- Self-organisation and the ability to take initiative
- Flexibility and adaptability; this role includes working most weekends and you may be asked to cover staff sickness
- Basic knowledge of IT (experience of using graphic design tools is preferred but not essential)
- A desire to work as part of our small team

**Responsibilities and Duties**

**Sales**:

- Serving customers; we like to make sure all of our customers are greeted and feel welcome in our store.
- Assisting Customers through Product Knowledge, training will be provided to enable you to build up a knowledge of mattress fillings, furniture construction and lead times.
- Creating Sales orders, and taking payments.

**Deliveries**:

- One day per week will be spent on the van helping deliver furniture into customer’s homes.
- This can involve heavy lifting and the ability to quickly gain an understanding of your surrounds in order to find the best way to manoeuvre the furniture to reach the customer’s desired space.

**Customer Service**:

- There are lots of things that can go wrong when making and delivering furniture. Spending time with customers to understand any issues, taking notes, creating a log and liaising with the store manager and suppliers to find solutions when problems arise.
- Communication: keeping customers in the loop with updates on existing issues and any delays or updates to their orders.

**Coffee Shop**:

- Supporting our team of Baristas in the coffee shop including covering breaks, occasional staff absences and stepping in to help during busy periods.

**Website**:

- Uploading new products and ranges, including writing descriptions for each and photographing fabric swatches.
- Editing photographs to help customers gain an understanding of a product through your images.
- Adjusting stock levels to ensure the website reflects what is in the shop/warehouse.
- Adjusting prices when there is a change in price.
- Processing online web orders.

**Admin**:

- Tracking and following customer orders including inputting order acknowledgments, chasing our suppliers for updates and booking in deliveries, both from manufacturers and to customers.
- Scanning and filing invoices.

**General**:

- Utilising your skills and experience to help us better serve our customers and expand our reach to new and potential customers including helping to grow the Sopha brand in new and existing spaces.
- Locking up at the end of the day.
- Keeping the shop clean and tidy for our customers including hoovering, mopping and cleaning glass in both staff and customer facing areas.
- Receiving deliveries.

Hours are from 9:30am - 6pm five days per week, including weekends. Salary starts from £21k.

As we’re a small team these responsibilities and duties will adapt to the skills and strengths of the successful applicant.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person

Application deadline: 26/03/2023