Casual Visitor Experience Assistant

Location: Whisby Natural World Centre

Hours/Type: Casual / Casual

Vacancy Reference: VEA230306

Closing Date: 06 Mar 2023

Whisby Natural World Centre is looking for casual Visitor Experience Assistants to join their team and be able to work flexibly to cover holidays, sickness and busy periods. The purpose of this role is to provide the first line of customer service to all visitors to the Whisby Natural World Centre (WNWC

**Job Summary**:
Whisby Natural World Centre is looking for casual Visitor Experience Assistants to join their team and be able to work flexibly to cover holidays, sickness and busy periods. The purpose of this role is to provide the first line of customer service to all visitors to the Whisby Natural World Centre (WNWC

**Main responsibilities**:

- Be the first point of contact for all visitor-related enquiries and support within the WNWC.
- Provide a high quality customer service, enriching the visitor experience at the WNWC and ensuring that members of the public remain safe at all times.
- Provide centre/product knowledge to support customer enjoyment of centre, events and retail opportunities at the WNWC.
- Proactively seek out opportunities to talk to and engage with visitors, sharing your knowledge and enthusiasm for the wider creative programme and bookable workshops.

Successful applicants will have:

- Experience in retail and Front of House environments.
- Excellent customer service skills.
- Experience with cash handling and use of tills/credit and debit card facilities.
- Be able to work flexibly to support event and activity timetabling as the site is operational 7 days a week, 52 weeks a year.