Supervisor, Saye Operations

4 weeks ago

Leeds, United Kingdom Link Group Full time

**Overview**

Responsible for supervising the staff and ensuring deadlines and timescales are met on all SAYE events.

**Key Accountabilities and main responsibilities**

Operational Management
- Ensure that all complaints received are dealt with in accordance with the defined procedures
- Ensure that any incidents or breaches are reported in accordance with procedures
- Manage the office administration of the department effectively
- Investigate and resolve any reconciliation issues, liaising with administrator concerned and reporting any issues to the Manager
- Ensure deadlines and timescales are met for all SAYE events.
- Ensure that work is carried out within agreed procedures and time frames so as to meet Link Group standards and those recognised at industry level
- Assist and deal with any ad-hoc duties within the department
- Drive the reduction in backlogs across department and assist in the introduction of new processes to prevent future backlogs better efficiency.

People Leadership
- Discuss and deal with any concerns staff members may have with their role or the team
- Conduct staff appraisals and objective setting goals
- Assist the manager with planning, monitoring and co-ordinating workloads to ensure appropriate resources/skills within the team are utilised to maintain performance standards
- Assist the manager with monitoring the effectiveness of working procedures and ensure that these are met by all staff
- Ensure all development / training plans and coaching of staff are implemented to maximise full potential and highlight any concerns regarding team and individual performance
- Assist direct reports with any issues/queries in the absence of the Manager or in conjunction with the Manager
- Check letters written by Team before they are sent

Governance & Risk
- Ensure key controls are carried out within the month they are due and that any issues highlighted or addressed are followed through to resolution
- Ensure functions are performed within the framework of the CASS rules.
- Ensure full compliance with internal and external procedures and FCA regulations

**Experience & Personal Attributes**
- Ideally IOC qualified (or willing to become qualified);
- Proven ability supervising large operational teams;
- Experience allocating work and supervising team performance;
- Working knowledge of PRISM, MSL and stock transfer processes;
- Working knowledge of the UK equities settlement system (CREST);
- A positive approach and desire to improve processes and team performance;

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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