Customer Service Advisor

3 weeks ago


Alton, United Kingdom Trio Logistics Ltd Full time

Customer Service Advisor _Hampshire/Berkshire/Surrey_

**We are currently looking to employ one new Customer Service Advisor to join our ever expanding family business based in Alton GU34 postcode. Immediate start is available.**

**Looking for a new Career, we can help. The delivery industry is the place to be. The position available is Permanent. We are looking for applicants to help our business grow even further. Our staff are what makes our business grow. We are looking for confident and enthusiastic people who have good communication skills with a drive to learn and improve daily.**

Trio logistics is part of the APC overnight network and on average we deliver between 2000-3000 deliveries a day. Year on year our company and the network grow from strength to strength. The main core of the employees we currently employ are van drivers but we fully believe having a high standard of Customer Service Advisors helps our company grow every year.

**This is a permanent full time position - **Full on the job training will be given to all applicants.

**Hours**

09:00-18:00 Mon-Fri

06:00-12:00 Sat (OVERTIME, all applicants are required to work 2 out of 4 saturdays. This is not included in your annual salary). Saturday overtime paid at £10.00 per hour

**Salary** - £22,300

**Overtime - **overtime is available before or after your standard shift. The business operates between 05:00-20:00 which allows staff to complete overtime daily.. All overtime Mon-Fri paid at standard rate.

**Experience** - we don't require experience in a Customer Service role. Experience with dealing with the public or customers on a regular basis would be preferred. We would like all applicants to be confident and have a good understanding of basic IT systems.

**Daily tasks**

**09:00-18:00**
- Speaking to our customers and making sure all the deliveries they have sent out have been completed.
- Speaking to our drivers and assisting them in completing there deliveries as quickly as possible.
- Speaking to other APC depots across the county.
- Speaking to the General public when they have issues with deliveries.
- Document all conversations allowing our other staff to use them as reference.

**Job Types**: Full-time, Permanent

**Salary**: £22,300

**Salary**: £22,300.00 per year

COVID-19 considerations:
All staff are required to wear face masks whilst in any communal area for example the warehouse. At present we don't allow any access to building unless you are employed by the business.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

COVID-19 considerations:
All staff are required to wear face masks whilst in any communal area for example the warehouse. At present we don't allow any access to building unless you are employed by the business.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- communicating with the general public: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person



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