Guest Relations Team Member

4 weeks ago


Braunton, United Kingdom Brend Hotels The Barnstaple Hotel Full time

**Guest Relations Team Member**

**Location: North Devon**

**Salary**: 10.80 Per Hour

**Hotel: Saunton Sands Hotel**

**Deadline to apply: Friday 1st December**

As a member of our Guest Relations team, you will be passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience when they stay with us. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Work for Brend Hotels and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Hotels and paid holidays. This is a great opportunity to work for a successful local company in North Devon.

**What will I be doing?**

As a member of our Guest Relations team, you will be the main point of contact for our guests, providing assistance and help throughout their stay. You will be responsible for giving a warm reception to guests and making sure that they are satisfied with their stay. You'll inject your personality every moment you’re with our guests so that they love to come back time and time again. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Respond to guests' needs and anticipate their unstated ones
- Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complaints
- Oversee and coordinate all arrivals and departures of guests
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered (such as spa, local attraction discounts, dining in the restaurant etc)

**What are we looking for?**

To successfully fill this role in our Guest Relations team at [hotel], you should maintain the attitude, behaviours, skills, and values that follow:

- Proven working experience in a guest relations role
- Working experience in hospitality
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Proficiency in English; knowledge of additional languages is a plus

**Job Types**: Full-time, Permanent

**Salary**: £10.80 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Work Location: In person



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