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Birmingham, United Kingdom Creams Franchising Ltd Full time

We are looking to recruit**Team Leaders/Supervisors**for our Creams Café in Birmingham. As a Team Leader/ Supervisor you must be flexible and available to work a variety of shifts that will include some Weekend and late evening shifts.

**Previous experience in a supervisory role in a café style or Quick Service Restaurant business is required**; you must be able to demonstrate that you are organised, reliable and able to assume responsibility for the business in the absence of the Manager, supporting and assisting in the drive to grow sales and deliver a great service experience. As a member of a Creams Management team, you will have an outgoing, fun personality, able to motivate and lead your team to be the best Dessert Restaurant in town.

We are proud to be able to offer all our Employees at every level in the business the opportunity to be enrolled onto an Apprenticeship that will mean that they can learn and develop, earn a nationally recognised qualification and be ready for promotion onto the next step of their career journey.

Creams Café is the UK’s leading Italian Gelato Dessert Restaurant group serving an inspiring range of Waffles, Crepes, Sundaes, Milkshakes, Coffee, Cakes and an amazing Gelato Ice Cream as well as the hit new Vegan menu. What’s not to love about working in our Dessert Restaurant where fun and treats are the order of the day.


**The role**:We are recruiting for a Team Leader/ Supervisor who can help assist the Manager and lead the team in their absence. This is a permanent position which involve working shifts over a 7-day operation and during evenings, so flexibility will be required.

**Team Leader/Supervisor responsibilities**:

- Daily management duties that include opening and closing of the business, cash handling and completing all required paperwork
- Maintaining and implementing Health and Safety measures on shift and in the Manager’s absence
- Training and coaching team to a high level to ensure consistent quality desserts and beverages are delivered to all Guests according to recipe and presentation standards
- Being the face of the business and ensuring that every Guest has a superb service experience every time
- Leading the team to drive sales whilst being cost aware and minimising waste
- Being very hands on and supportive at all times

**Team Leader/Supervisor Benefits**:

- A fun, vibrant working environment with plenty of variety and challenge
- A competitive rate of pay
- Benefits and rewards including meals on duty, Creams discounts, incentive awards and an employee well-being service
- Lots of opportunity for development as we continue our planned growth throughout the UK and beyond