Workshop Controller

Caldicot Group Ltd is a vehicle recovery and maintenance agents in South East Wales. We have a great reputation as a result of our customer service technology.

Our 24/7Nationwide recovery service is used and trusted by hundreds of businesses throughout the UK.

In our workshops, our 20-strong auto-technician team utilises multi-million pound recovery diagnostic & repair technologies to keep vehicles moving.

The UK's only approved distributor of the renowned European recovery brand Tevor, providing clients with state-of-the-art trucks and recovery equipment that stand the test of time.

**PURPOSE OF ROLE**:
To support the Group Service Manager and needs of technicians and office staff administrators in the workshops. To provide excellent customer service levels at all times.

Day to-day running of the workshops and ensuring processes in accordance with current H&S standards, legislation and compliance.

Maximising profitability by means of efficient labour workforce time management.

To be contactable at evenings and weekends (as part of staff rota) if required, to provide support to staff or technicians.

To support staff in developing their skills in office administration and workshop technical aspects

**KEY SKILLS**:
1. To be customer focused and to make sure that SLA’s are achieved.

2. Have previous experience in running a workshop environment.

3. Be excellent communicator at all levels.

4. Have a technical background with relevant qualifications

5. Have a good understanding of IT systems

6. Possess a good level of organisational and administrative skills

**Main Responsibilities**
- Checking all job cards and signing off inspection sheets
- Making sure that work is distributed efficiently to technicians by your service team
- Planning, advising on MOT’s and Service schedules for maintenance with CG Fleet and customer fleet vehicles
- Ensuring all paperwork to forwarded to customers on completion
- Attend monthly workshop meeting with line manager and Operations Director
- Give regular updates to customers on progress of repairs
- Ensure that service administrators are efficient in processing all paperwork
- Monitor invoicing by admin staff ensuring no invoices are ageing
- Motivate staff to achieve targets and goals you or management set
- Control access flow in and out of office.
- Ensure that parts are ordered and fitted in a timely manner
- Make yourself available to support Staff or Customers as required
- Conduct regular walk abouts in workshops to ascertain progress on jobs
- Monitor the condition and use of Technicians work tablets to ensure good functionality

**Managing Self**:
1. Be able to respond to situations in a calm and understanding manner at all times. To inspire confidence in staff, ensuring their needs are understood and acted upon

2. To be a team player, sharing and distributing knowledge, supporting each other and showing an ability to work collaboratively whilst able to take initiatives and show judgement

3. Be self-motivated, flexible and show resourcefulness when dealing with tasks

4. Be accountable for your actions and take ownership of issues as they arise

5. Respond to enquiries in a timely and effective manner

6. Work to service deadlines and task timelines

**Core Requirements**
- Adhere to and promote Caldicot Group’s Equality and Diversity policies.
- Ensure compliance with Health & Safety regulations.
- Willingness to undertake training as and when required.
- Ensure compliance with data protection and confidentiality regulations and Caldicot Group’s policy.
- Delivery of prompt service to customers through effective communication
- Delivery of work to agreed timescales and of an appropriate quality

**Essential**
- Experience of running a commercial workshop.
- City & Guilds / NVQ qualifications
- Good IT skills
- Excellent communication skills
- Proactive attitude

**Desirable**
- HGV Licence

**Job Types**: Full-time, Permanent

**Salary**: From £33,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: One location