Front Office Team Member

1 week ago

Paisley, United Kingdom Holiday Inn Glasgow Airport Full time

**Front Office Team Member**:
**HI Glasgow Airport****:
**The Opportunity**

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

**Responsibilities**:

- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience

**Benefits**
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

**Hotel**

Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, offering easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms along with a Meetings & Events facility catering to our corporate clients

**About us**

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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