Customer Service Assistant
2 weeks ago
NRM part of Cawood is the UK’s leading independent scientific group, recognised for its technical capability and value-added service to customers. We provide laboratory analysis to the agriculture, food and environmental sectors, as well as contract research to GLP standards to support the development of agrochemicals, biocides and other chemicals.
Cawood currently have an opportunity for a Customer Service Assistant to be based out of our Swaffham site on a Permanent, full-time basis.
**Role Responsibilities**:
- Check and then if required investigating why reports are delayed and then reacting accordingly to remedy the issue
- Familiarity with telephone system (placing calls on hold/transferring calls) and be able to deal with them appropriately through a broad knowledge of the company’s operations
- Communicate in a friendly and helpful manner to both our customers and other members of staff
- Assist with filing
- Assist with courier bookings if needed
- Maintain high standards of work at all times
**Skills, Qualifications and Experience**:
- Good telephone and communication skills with a friendly and helpful manner
- Pleasant disposition to work well in a team
- Motivated and methodical with the ability to understand and meet targets and deadlines.
- Ideally have previous customer service experience
**Benefits**:
- Company pension
- On-site parking
- Private medical insurance
- Referral programme
Ability to commute/relocate:
- Swaffham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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