Hotel Services Assistant

3 weeks ago


Darley Dale, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

An exciting opportunity has arisen to be part of DCHS Hotel Services team.

What really matters to us is providing every one of our patients with an excellent experience, a service that really cares and one that delivers the right outcome, and we achieve this every day.

As a Domestic Assistant, you will become an active member of our team working closely with other disciplines.

We are looking for enthusiastic team members who are eager to learn and to develop themselves.

Previous experience is desirable, but not essential as full training is provided.

We are looking for individuals who are highly motivated and want to make a difference to our patients’ experience and who demonstrate values and personal qualities that support the DCHS way of working.

To provide a high-quality domestic service to hospital, clinical settings.

Working either individually or as part of a team in ensuring a clean and safe environment is maintained for patients, staff and visitors following agreed work schedules, methods and procedures in accordance with the National Standards of Cleanliness.

The post holder will be required to have a flexible approach and be prepared to work on other sites should service demands dictate.

To play an integral part in delivering outstanding patient care at Derbyshire Community Health Services NHS Foundation Trust (DCHS).

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

Provide an efficient, high quality domestic service within clinical and non-clinical areas including cleaning of sanitary ware, treatment rooms, waiting areas, office areas, kitchen areas, mirrors, internal glass, high and low dusting, washing of tiled services and paintwork etc

Cleaning of crockery, cutlery, utensils etc either manually or through ward-based dishwashers (as per work schedule)

Follow specific schedule of work relating to defined areas - though post holders are required to have a flexible approach to a daily routine and have the ability to organise and prioritise their own day to day work

Escalate issues appropriately and via correct escalation process

Ensure all incidents are raised and recorded accurately and within required timeframes and via appropriate system. i.e. Datix

Economic and safe use of cleaning agents following manufacturers recommended instructions

Care and safe use of mechanical equipment e.g. floor scrubbers etc

Replenishing disposable items, e.g. hand towels, toilet rolls, soap etc and ensure correct storage of all cleaning agents and equipment

Disposal of waste in accordance with the Trust Waste Policy

Accurate completion of all required documentation to support specific service processes e.g. Barrier or Terminal cleans

Accurate completion of own timesheet

Respond to supervisory instruction regarding required rectifications following service associated audits

Comply with Infection Control guidelines and policy including colour coding system

Inform supervisor of requirements for work materials as required

Understanding and awareness of site security whilst undertaking own duties e.g. closing of windows and doors securely

Wear protective clothing as supplied by the department

Maintaining equipment and materials in a clean and tidy condition and report any faulty equipment in a timely manner

Ensure a smart and professional manner at all times

Comply with Health and Safety regulations

Attend all required Trust and service specific training

Demonstrate and explain working practices to new starters



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