Lettings Assistant

**Lettings Assistant**

**Permanent role 35 Hours**

**Based in Cumbria**

**Salary £20,426**

**Working Pattern - Monday - Friday**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**
- Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Support end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard.
- Produce letters from templates in relation to notice periods, advising customers of their responsibilities, securing a forwarding address, and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings.
- Advertise and allocate properties in line with lettings policies and strategies, using CBL partnerships, local nomination arrangements and online advertising as appropriate

**So, who are you?**
- Demonstrable commitment to Our Riverside Way values.
- Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries.
- A strong customer focus, with excellent written and verbal communication skills.
- Experience of working in lettings.
- Proficient in use of Microsoft Office Suite.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

Deliver a quality lettings service for social housing, working closely with colleagues from Asset Services and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes.

**Role Profile**
- Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Support end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard.
- Produce letters from templates in relation to notice periods, advising customers of their responsibilities, securing a forwarding address, and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings.
- Advertise and allocate properties in line with lettings policies and strategies, using CBL partnerships, local nomination arrangements and online advertising as appropriate.
- Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take rent in advance payments and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal.
- Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
- Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions, and resolving issues to drive high levels of satisfaction with the lettings process.
- Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.

**Person specification**

**Knowledge, Skills, and Experience**

**Essential**
- Demonstrable commitment to Our Riverside Way values.
- Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries.
- A strong customer focus, with excellent written and verbal communication skills.
- Experience of working in lettings.
- Proficient in use of Microsoft Office Suite.
- Excellent attention to detail with the ability to work under pressure, deliver to